Manager, Controllership (L09)

Job ID: 2501661

Job Description:

Role Title: Manager, Controllership (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles

Organization Overview:

Enterprise Risk provides oversight on Synchrony-wide initiatives and projects and manages issues, risk assessment & reporting, risk monitoring activities, policy standards and procedure framework for governance documents, and strategic enhancements of the eGRC tool. The first line governance teams deliver on these policies and procedures for managing governance within their functions and on a cross functional basis. Second line risk provide challenge to the first line’s risk identification and monitoring practices.

Role Summary/Purpose:

The Finance Governance Manager will be part of a new centralized team who are responsible for driving compliance with the Governance standards across the Finance organization which will include (but not limited to) Issues & Incident Management, Risk Assessment, Change Management and a variety of Monitoring and Reporting on risk and governance activities and results. Additionally, the successful candidate will be helping to drive the stand up of the new centralized operating model across Finance and supporting our Finance colleagues on that journey. The successful candidate for this role will be easier to learn all about all aspects of Finance programs and Governance, will have strong attention to details and expert in multi-tasking and have strong communication skills for working with various levels of the organization.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities:

• This role has primary responsibility to support the Finance Governance team in delivering a new centralized Governance Operating Model within Finance.

• Key deliverables will relate to aspects of Risk Assessment & Change Management, Monitoring and Reporting and Issue & Incident Management.

• Aspects of Monitoring and Reporting will include supporting and facilitating Finance to maintain relevant metrics to monitor governance activities and risks, escalation as needed and having an aggregated view of the governance and risk results across Finance. Examples of deliverables include but are not limited to the build out of delivery of centralized metrics across Finance; analyzing data and working with various counterparts to understand metrics and put into production, tracking status of policy and procedure updates with future deliverable for quality assurance, maintaining central inventories and data related to Process, Risk and Controls. This will also require to be connected across Governance programs within Finance for understanding, analyzing and reporting on metrics such as Issue Management, SOX, Change, RCSA, Business Continuity etc.

• Aspects of Risk Assessment & Change Management will include facilitating the completeness of the Process Universe of process, risks and controls, challenging and reporting on the results of Risk and Control Assessments, embedding and facilitating risk identification as part of Change initiatives and maintaining and facilitating the controlled maintenance of Models, Non-Models, Policies and Procedures.

• Aspects of Issue Management deliverables will include but are not limited to the delivery of process improvements; standardizing the documentation, challenging root cause, assuming ownership of coordinating issue administration, supporting and project managing cross functional discussions and complex issues, data and trend analysis, assessing the impact of cross functional issues on Finance, the reporting of emerging issues, open issues, trend analysis and status.

• Socialize and embed into Finance, the effective tools and standards for analyzing and monitoring risks.

• Establish effective relationships with all operational areas across Finance and Treasury teams.

• Work directly with 1st Line Governance counterparts (Technology & Operations, Growth, Sales, Credit, & Growth etc.) in coordination on Issue Management, RCSA, Monitoring and Reporting.

• Validate activities pertaining Loss Data Reporting (internal and external) including coordination of required Finance attestation.

• Support the development of Finance specific policy, procedures, job-aids and training as it pertains to the evolution of the team and activities.

• Support the delivery of webinars and training that build understanding and delivery within the Finance Function.

• Partner with Finance Learning and Development team to create training materials to assist with education of employees.

• Participate in special projects related to Governance as Synchrony continue to mature their Governance programs.

• Given the establishment of the team and operating model, additional responsibilities may include assisting with other governance responsibilities such Exam Support, Supplier oversight, Surveillance Testing and Quality Assurance work.

Qualifications/Requirements:

• Bachelor’s degree in a related field of study (Business, Finance, Risk) and 2+ years of experience in 1st line Governance, External/Internal Audit, and/or other relevant professional experience; or in lieu of a degree, 4+ years of experience in financial services governance roles, internal/external audit and/or other relevant professional experience

• Roles have included experience in Issue Management, RCSA and/or Metrics Reporting

• Strong attention to detail and superior writing and editing experience and skills

• Ability to drive results independently and prioritize multiple workstreams

• Excellent time management and organization skills

Desired Characteristics:

• Issues Management, SOX, RCSA, Surveillance, Metrics Reporting experience within a Financial Services organization.

• Public Accounting or Internal Audit Experience

• Advanced skills using Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and SharePoint

• Ability to prioritize and manage project progress to meet project timelines;

• Strong written and verbal communication skills, to independently present explanations of complex subjects to senior management and partner with teams throughout the company

• Understanding of Finance systems & processes.

• Strong attention to detail, analytically minded, skilled-documentation skills and effective multi-tasker.

• Demonstrated knowledge and understanding of relevant legislation, regulations, and policies.

• Strong presentation and communication skills with a demonstrated business presence while interacting with stakeholders.

• Ability to manage multiple competing initiatives, drive process improvements and deliver results within deadlines with a focus on accuracy and attention to detail.

Eligibility Criteria:

Bachelor’s degree in a related field of study (Business, Finance, Risk) and 2+ years of experience in 1st line Governance, External/Internal Audit, and/or other relevant professional experience; or in lieu of a degree, 4+ years of experience in financial services governance roles, internal/external audit and/or other relevant professional experience.

Work Timings: 8AM – 5PM EST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal/LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L04+ Employees can apply

Grade/Level: 09

Job Family Group:

Finance