VP, Compute Product Manager

Job ID: 2501678

Job Description:

Role Summary/Purpose:

The VP, Compute Product Manager will manage all aspects of Synchrony’s private & public cloud server environments.  Leading a team of infrastructure engineers, architects and administrators, you will be responsible for customer engagement, provisioning, engineering, configuration management and operations for more than 10,000 Windows and Linux Operating System instances.

 

The candidate will possess a deep understanding of IT Infrastructure, specifically operating systems and how they relate to applications, storage, access management and network.  Demonstrated experience with Incident, Change and Problem Management is a must.  Expertise in OS configuration management is also required. Synchrony utilizes automation to maintain adherence to strict OS configuration standards.

 

As Synchrony continues on their public cloud journey, the candidate must develop leadership in the creation and management of newer ‘cloud specific’ capabilities.

 

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Lead multiple product teams in support of compute products and services:

  • Engineering of OS images and related capabilities

  • System configuration management & adherence to baselines

  • OS Operations, patching and upgrades

  • Infrastructure Provisioning, Decommission and Configuration Management

  • Develop product strategy and roadmap

• Trains staff, sets objectives, accountable for budget, performance, and results of team

• Manage and contribute to quarterly scaled agile planning for compute products

• Own and govern compute standards, job aids and procedures

• Proactively identify risks and own mitigation through new or strengthened controls

• Serve as an escalation point for compute incident management

• Serve as the senior expert in Compute OS Technology

• Governance oversight of OS Technology not directly within scope of team’s management

• Work closely with other infrastructure teams to implement new automated controls

• Partner with infrastructure program teams such as lifecycle management and vulnerability management to ensure alignment and prioritization

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree in computer science, engineering or related field, and 8+ years of experience leading core operations, engineering and engagement for servers or 12+ years of experience in lieu of a degree

• Experience managing cross regional infrastructure teams

• Certification & experience with cloud platforms – AWS, Azure and GCP

• Expertise in infrastructure automation tools – Terraform, Ansible, Chef, Aria Automation/Orchestration

• Expertise with Linux/Unix and Windows operating systems and related infrastructure components

• Experience with ITIL and ServiceNow

• Experience with scaled agile and managing product teams

Desired Characteristics:

• Strong communication skills and a sense of ownership and drive 

• Ability to work independently and work in a remote environment

• Strong track record of delivery and quality 

Grade/Level: 13

The salary range for this position is 155,000.00 – 260,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology