AVP, Internal Recovery Strategy (L11)

Job ID: 2600110

Job Description:

Role Title: AVP, Internal Recovery Strategy (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.
 

Role Summary/Purpose:

The AVP, Internal Recovery Strategy is responsible for the strategy development and analysis of Synchrony’s Internal Recovery business, which generates approximately $120MM in annual recovery income. You will lead the end-to-end development and execution of strategies designed to optimize recovery outcomes. This role includes ideation, in-depth data analysis , design of tests and rollouts, and collaboration with stakeholders and business partners to implement initiatives effectively. Additionally, you will oversee strategy controls, monitor performance, and ensure compliance with regulatory requirements and operational risk management.

Key Responsibilities:

• Own and drive the overall strategy for Synchrony Internal Recovery, leveraging data-driven insights and advanced segmentation techniques to optimize eligibility, treatments (including emails, SMS / text, calling, letters, and offers) and recall / exit criteria including developing proposed email creatives, text messages and letter creatives.

• Develop, test, and implement innovative recovery tactics aimed at reducing net losses while balancing compliance and operational risks. This includes integrating “Pre-Legal” collections into Internal Recovery and revamping post-charge-off recovery strategies for Secured Installment Loans, leading to enhanced recovery performance.

• Collaborate closely with Recovery Operations, Technology teams, and 2nd Line stakeholders to ensure aligned strategies and smooth execution, maintaining a balance between speed and quality.

• Partner across recovery channels—such as debt sales, debt settlement company (DSC), legal, and agency recovery—to achieve cohesive progress towards the overall strategic objectives for Synchrony’s Recovery business.

• Ensure all strategy and related Non-Model Tool (NMT) documentation and controls are comprehensive, accurate, and up to date.

• Ensure robust governance, processes and controls are in place. Prevent, detect and remediate issues. 

• Lead or co-lead support for frequent regulatory exams, audits and reviews including explaining policies, strategies, tests and reporting.

• Partner with Recovery Operations and the Business Intelligence team to ensure robust, accurate and timely Recovery business intelligence / reporting / MIS.

• Lead or support other team initiatives and projects as needed, including 1) Leading recovery inventory tag management for team resolving stagnant inventories as needed and conducting periodic attestations; 2) championing the team’s efforts to support the recovery system of record migration to the cloud (DMSM), including leading the development and execution of test scripts and validations to ensure a successful implementation.

Required Skills/Knowledge:

• Master’s degree in a quantitative discipline (e.g., science, engineering, Mathematics, Operations Research, Economics, MBA) or Bachelor’s in a similar discipline with 5+years' of strategy, analytics, credit / risk management or consulting experience or in lieu of degree, 7+ years’ of relevant experience is required.

• 5+ years' experience with strategy analytics, including leading champion vs. challenger testing from start to finish and developing decision tree segmentation's using CHAID, CART or similar tools

• 5+ years’ experience utilizing data driven analytical skills, advanced skills in SAS, SQL, data mining

• Demonstrated strong communication skills in presentations to senior leadership and effective cross-functional collaborations

• Strong PC proficiency (Microsoft Suite, including: Word, Excel and PowerPoint) or comparable software applications

Desired Skills/Knowledge:

• Prior Collections or Recovery Strategy development or Operations management experience

• Strong intellectual curiosity and problem solving skills. Strong relationship building, communication and influencing skills.

• Demonstrated ability to drive initiatives from idea through implementation.

Eligibility Criteria:

Master’s degree in a quantitative discipline (e.g., science, engineering, Mathematics, Operations Research, Economics, MBA) or Bachelor’s in a similar discipline with 5+years' of strategy, analytics, credit / risk management or consulting experience or in lieu of degree, 7+ years’ of relevant experience is required.

Work Timings: 2PM – 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal,LPP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L09+ Employees can apply

Grade/Level: 11

Job Family Group:

Credit