VP, Tech & Ops Supplier Management

Job ID: 2501692

Job Description:

Role Summary/Purpose:

Responsible for the end-to-end Supplier Lifecycle Management, including supplier adherence to Synchrony’s Supplier Management Center of Excellence (SMCoE) program, Contracts Management, and support of the Technology Supplier Management Strategy for a predefined supplier base. Manage and cultivate supplier relationships aligned to the Information Security, Data Management, Infrastructure, Cloud, Network, and Technology Services teams.  This role will facilitate extensive interaction and partnership with Technology leadership, Sourcing, Supplier Management, Legal, and Risk Management teams. The ideal candidate has a strong technology background, self-motivated, and can deliver on the core competences of Technology Supplier Management through influence, analytics, and good decision making.  It’s essential that your suppliers are performing to their contracted SLA’s, meet or exceed business expectations, and your able to identify any associated risks, then take the necessary actions to remediate.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Must have an in-depth understanding of technology supplier capabilities and competencies in the areas of: Cyber Security, Cloud Service Providers, AI, Data Analytics, Network, Compute, Infrastructure, SaaS, PaaS, IaaS and associated KPI’s.

• Must have strong Contracts Management background and experience to ensure we secure the best possible terms and conditions, including SLAs.

• Engage with SM CoE function to understand your suppliers monitoring activities, testing schedules, audits, and gather evidence within strict timelines.

• Partner with Sourcing and business stakeholders to develop business requirements for RFP/RFI/POC and sourcing strategies that meet the expected ROI and SLAs.

• Plan, track, and drive sourcing activities; highlight any risks identified in the process.

• Adopt best practices / ways of working within the current Technology SM team.

• Collaborate closely with your suppliers to ensure conformance to Synchrony required monitoring activities, requirements, and expectations for engagement.

• Ensure the proper agenda, data requirements, attendees, templates, and required materials are included in the supplier performance reviews you’ll be leading.

• Effective and timely completion of supplier monitoring activities to ensure an “audit ready” posture. Provides support for audits, special projects, and other assessments as needed.

• Gather insights from technology leaders to help identify supplier performance requirements and document any gaps to help drive improvements and implement needed changes. 

• Identify and implement additional supplier monitoring activities to help mitigate risk and drive supplier performance.

• Support ongoing strategy and deliverables related to Contingent Worker utilization, as it relates to your supplier base.

• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree with minimum 7 years of Tech experience or in lieu of degree, High School Diploma/GED and 10 years of IT experience

• Minimum 5 years of experience as a Supplier Manager in a Financial Services, Insurance/Reinsurance or other highly regulatory industry

• Minimum 5 years or Program and/or Project Management experience

• Minimum 5 years of Contracts Management experience

Desired Characteristics:

• Experience working in / with Financial Institutions

• Strong knowledge and experience working with or for Technology Vendors 

• Experience managing large multi-million dollar Technology Contracts

• Deep understanding of general IT controls, application controls, and change audit methodologies, as well as industry accepted standards (CobIT, ITIL)

• Strong analytical and negotiation skills with a proven ability to proactively manage dozens of contract renewals with foresight that provides the business with enough time to react to unfavorable terms and pivot to another solution if necessary.

• Strong oral and written communication, presentation, interpersonal, and facilitation skills

• Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels

• Action and detail oriented, excellent organization and prioritization skills

• Independent worker with awareness of when to escalate and engage others

• Demonstrates strong risk management mindset and behavior

• Experience working with auditors and regulators such as the Federal Reserve, OCC, and FDIC

• Additional auditing qualifications (such as CIA, CISA, or CFSA) and understanding of internal audit requirements, as set out by IIA and BIS

Grade/Level: 12

                                                            

The salary range for this position is 110,000.00 – 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Information Technology