AVP, Chief Of Staff Office, L10

Job ID: 2501970

Job Description:

Role Title : AVP, Chief Of Staff Office, L10

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• Synchrony celebrates ~51% women diversity, 105+ people with disabilities, and ~50 veterans and veteran family members.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview

The CEO’s Office drives strategic priorities, organizational governance, and cross-functional alignment to accelerate business impact. As a central hub, the team partners with senior leadership to shape key initiatives, optimize decision-making, and enhance execution across the organization. This dynamic function provides high-visibility exposure to critical business areas, fostering a culture of innovation, efficiency, and collaboration.

Role Summary : The AVP, Program Manager – CEO/COS (Chief of Staff) Office will support enterprise-wide initiatives, manage high-visibility programs, and drive operational rigor across transformation and execution efforts led by the CEO’s Office. This role offers broad exposure to leadership teams and is ideal for someone with strong program management, analytical, and communication skills looking to operate at the intersection of strategy and execution.

Key Responsibilities:

Enterprise Program & Initiative Management

Coordinate and manage end-to-end execution of strategic programs sponsored by the CEO/COS Office.

Translate leadership objectives into actionable program plans with clear milestones, deliverables, and ownership.

Support cross-functional alignment across Operations, Technology, Risk, and Business teams on enterprise priorities.

Monitor progress against goals, flag risks, and ensure timely delivery through structured governance and reporting.

Executive Communications & Engagement

Prepare high-quality presentations, reports, and updates for senior leaders and stakeholders.

Translate data and program outcomes into clear, compelling narratives.

Support meeting planning, agenda setting, and follow-through on action items from senior-level forums.

Performance Tracking & Continuous Improvement

• Define and track KPIs and success metrics aligned to program goals.

• Surface insights from data to inform decision-making, spot opportunities, and support continuous improvement.

• Contribute to a disciplined program management culture that balances agility with accountability.

Required Skills & Knowledge:

Education & Professional Background

• Graduate from a reputed institution with 4–9 years of experience in program or project management, business operations, or consulting.

• Experience in CEO’s office roles, cross-functional delivery, or strategy execution roles is preferred.

• Background in financial services, shared services a plus.

Program & Project Management

• Proven experience managing enterprise programs involving multiple stakeholders and timelines.

• Strong knowledge of project planning, milestone tracking, reporting, and risk management.

• Proficiency with tools like MS PowerPoint, Excel, Visio, or Tableau/Power BI.

Communication & Influence

• Excellent written and verbal communication skills.

• Strong executive presence with the ability to synthesize complex inputs and engage senior leadership.

• Ability to build relationships, drive alignment, and influence without authority.

Problem Solving & Operational Discipline

• Strong analytical mindset with the ability to identify gaps, streamline processes, and drive action.

• Comfortable navigating ambiguity and bringing structure and clarity to evolving initiatives.

• Ability to multitask and prioritize effectively in a fast-paced environment.

Eligibility Criteria : Graduate from a reputed institution with 4–9 years of experience in program or project management, business operations, or consulting.

Work Timings : 1:00 PM to 10:00 PM IST

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible

• L8+ employees can apply

Grade/Level: 10

Job Family Group:

Other Business Administration