AVP, Senior Project Manager – DCM

Synchrony is continuing to build a world class Marketing Organization committed to driving results with our retail and payments partners while also delivering leading customer experiences.   Within our Growth Organization, our Document and Content Management team (DCM) works with multiple departments to create, update, and maintain private label/bankcard content and collateral. 

This is a prominent, relationship building, leadership role where you will evangelize DCM’s latest marketing technology.  The Senior Project Manager will serve as the primary communicator between internal stakeholders and DCM’s Platform Leaders to gather requirements, create, and update content, achieve productivity goals, increase revenue, and maintain high quality standards.  This is a marvelous opportunity for a motivated and ambitious individual who isn’t afraid to interact with others and actively work towards goals.  A successful Senior Project Leader will be the ultimate team player paired with strong leadership, great communication, problem solving and superb listening skills. 

Our Way of Working 

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events. 

Essential Responsibilities: 

• Collaborate with internal stakeholders to clearly understand scope and vision for incoming project requests.  

• Communicate, translate, and simplify business requirements into functional requirements for incoming projects requests to ensure completeness, accuracy, comprehensibility, feasibility, and conformity to team standards 

• Lead strategic initiatives related to DCM with peers and cross functional stakeholders 

• Work with other DCM Leaders to ensure on-time delivery of shared content, legal templates, data, and documents 

• Influence leaders and champion process efficiencies, such as content standardization across the Enterprise, to maintain quality standards and reduce campaign cycle time 

• Partner with DCM Leaders to development monthly dashboards, analyze data and perform self-audits 

• Perform other duties and/or special projects as assigned 

Qualifications/Requirements: 

• Bachelor's Degree or in lieu of degree, high school diploma/GED and 6+ years of business process experience. 

• 3+ years financial services experience that includes a combination of business analysis 
  and requirements gathering for a medium to large size organization 

• 3+ years project management experience 

Desired Characteristics: 

• 3+ years basic knowledge of algorithms, XML, JavaScript and/or Data Modeling 

• Ability to translate non-technical information into technical information and vice versa 

• Outstanding verbal and written communication skills to effectively collaborate 

• Experience in a high-volume, fast paced environment with proven success, strong time management 

• Experience in consumer financial services with exposure to a credit card or retail environment 

• Detail-oriented individual who reviews his/her work carefully, quality control is key 

• Excellent problem-solving skills with an ability to develop new tactics and address implementation obstacles 

• Adobe Creative Suite, InDesign, Photoshop, Illustrator experience is a plus