AVP, UAT Automation Lead (L11)

Company Overview 

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. 

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. 

• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.  

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles. 

Organizational Overview :

In today's fast-paced business landscape, the ability to adapt quickly and deliver value is paramount. Agile project management has emerged as a transformative approach to project delivery, and behind every successful Agile project, there is a dedicated team that manages the Agile framework with precision and finesse. GOI&T team has a proven track record of success, and it empowers teams to embrace change and collaborate to achieve results in their projects. The key responsibilities of the team include daily stand ups, sprint planning, sprint review, sprint retrospective and backlog refinement. While they maintain a relentless focus on improving their Agile processes and strive for excellence in project delivery, the GOI&T team can pivot quickly, responding to changing customer needs – consistently delivering value to customers.  

Role summary/purpose 

The AVP, User Acceptance Testing(UAT) Automation Lead role would be responsible for establishing and managing an effective and efficient Automation test strategy for UAT across Customer Service, Collections, Fraud, Recovery, Commercial and Consumer Bank. 

This will involve creating the overall UAT automation strategy, identifying the optimal automation frameworks, upskilling the team and delivering results.  

Key Responsibilities 

• Identify, design, implement, and maintain automation frameworks, ensuring they are scalable, reusable, and reliable.

• Develop a deeper understanding of the application technology stack(e.g. Java, React, etc.) to come up with an effective automation strategy. 

• Create the overall automation strategy

• Review test plans and drive execution. 

• Report automation progress updates to key stakeholders and incorporate feedback as required.  

• Ensure all coding standards are followed as required e.g. Code/Design reviews, etc. 

• Ensure all automation artifacts are organized in the right source code environments e.g. Bitbucket

• Guide and support team in automation testing, sharing knowledge and best practices 

• Work closely with Development, Product and QE teams to ensure appropriate test coverage and effective automation strategies 

• Identify areas for improvement in the automation process and implement changes to enhance efficiency and effectiveness.  

• Adopt a proactive approach to improving the automation process by leveraging new technologies.  

• Track automation coverage, productivity, and other key metrics to measure the effectiveness of the automation process 

• Serve as a technical expert, providing guidance and support to the team on automation-related issues.  

Required Skills/Knowledge 

• Bachelor's degree with minimum 6+ years of programming experience with a solid understanding of how to embed test automation in CI/CD pipelines or in lieu of a degree 8+ years of relevant experience.

• 2+ years of people management experience  

• Experience in automation testing  

• Working knowledge of Jira, Octane, UFT One and other automation tools 

• Knowledge of latest advancements in automation tools, technologies and best practices 

• Must have keen interest in driving  ‘automation first’ strategy 

• Ability to delve into technical intricacies when necessary while also being able to communicate effectively to diverse audiences 

• Strong written/verbal communication, prioritization and organization skills 

Desired Skills/Knowledge 

• Self-Starter with a strong work ethic 

• Ability to make decisions where applicable and escalate when necessary 

• Experience in working cross functionally  

Eligibility Criteria