AVP – Contract Lifecycle Manager (L10)

Job ID: 2600124

Job Description:

Role Title: AVP – Contract Lifecycle Manager (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more. 

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies. 

• We offer Flexibility for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being. 

• We provide career advancement and upskilling opportunities, for all to take up leadership roles.

Organizational Overview:

This role is part of the Sourcing Team within the Source to Pay (S2P) organization at Synchrony. The Source to Pay team provides centralized support for supplier procurement, contracting, and ongoing supplier management across all Synchrony functions. By streamlining contracting processes and ensuring strong governance, the team enables the company to efficiently secure the products and services essential to its daily operations.

Role Summary/Purpose:

We are seeking a detail-oriented and experienced Contract Lifecycle Manager with a legal background as well as experience in governance and process oversight to join our team. The Contract Lifecycle Manager will be responsible for executing contract record reviews and approvals in the system of record, documenting and reporting contract defects, contract template maintenance and contract reporting. This role will partner extensively with business stakeholders as well as the sourcing team to ensure compliance with internal policies, regulatory requirements, and best practices. The Contract Lifecycle Manager will also act as the subject matter expert for the contract management tool; assisting with ongoing training and providing ongoing support to business users. This cross-functional position will develop, implement, and monitor contract management processes that promote transparency, mitigate risk, and enhance operational efficiency.

Essential Responsibilities:

• Execute contract record reviews and approvals within the system of record

• Document and report on contract record defects globally to leadership

• Manage contract template maintenance in the system of record including but not limited to creation, editing and testing of variables

• Maintain contract record reporting including contract status, data integrity, contract deviations & future payment obligations

• Responsible for operational governance metric reporting for contract management

• Ensure contract management and sourcing risks and controls are executed in accordance with the risk and control self-assessment processes

• Assist with project management efforts including testing of technology releases & enhancements within the contract management tool

• Act as the SME for the contract lifecycle management tool; coach and educate stakeholders on best practices and provide refresh training, as required

• Engage the broader source to pay team to optimize usage of the contract lifecycle management tool

• Execute ad hoc contract analysis related to regulatory exams, internal audits & internal testing

• Maintain contract management Records Information Management detail and documentation

• Rigorously manage compliance in accordance with applicable laws, government regulations and Synchrony policies and procedures

• Perform other duties and/or special projects as required

Qualifications/Requirements:

• Bachelor’s degree in Business Administration with a focus in Supply Chain/Operations or Bachelor’s in Science with a focus on legal studies – minimum of 5 years of experience in the financial services industry or in lieu of a degree 7 years of experience required.

• Governance/process oversight skills such as internal audit or operational risk management background

• Experience with contract management systems and contract administration including system migrations, user acceptance testing and data validations

• Knowledge of process risk and control environments to ensure technology governance process execution

• Experience leading complex, cross functional projects

• Familiarity with financial services third-party risk management regulatory guidance

Desired Characteristics:

• Paralegal with a minimum of 2 years of experience with standard contract terminology & comprehension

• Strong execution skills ensuring a high-level of completeness and accuracy

• Knowledge of Legal and Source to Pay Operations

• Experience managing audits, quality assurance and governance activities

• Must have proven strong facilitation and communication skills

• Must have proven quantitative and analytical skill set

• Proven experience influencing cross functional teams

• High enthusiasm and desire to work in fast paced, ever changing environment

• Proven ability to manage complex initiatives across multiple teams

• Ability to work independently and effectively; manage multiple priorities with little supervision

• Strong PC proficiency (Microsoft Suite including Word, Excel, PowerPoint, and Outlook) or comparable software application

• Experience working with reporting and analytics systems (Tableau, SAS, or comparable software)

Eligibility Criteria:

Bachelor’s degree in Business Administration with a focus in Supply Chain/Operations or Bachelor’s in Science with a focus on legal studies – minimum of 5 years of experience in the financial services industry or in lieu of a degree 7 years of experience required.

Work Timings: 8 AM – 5 PM EST

For Internal Applicants: 

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L08+ Employees can apply

Grade/Level: 10

Job Family Group:

Sourcing