Manager, Acquisition Implementation Design & Development (L09)

Job ID: 2600286

Job Description:

Role Title: Manager, Acquisition Implementation Design & Development (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviours. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.
 

Role Summary/Purpose:

As a Manager, Credit Acquisition Infrastructure team, Acquisitions Infrastructure team, you will have the opportunity to work on major business initiatives that contribute to SYF’s growth and productivity objectives.  In this role, you will have the responsibility of managing and Hands-on on multiple Acquisitions strategy implementation assignments supporting the Acquisition function & will work directly with the business, IT and strategy teams in catering to the end-to-end implementation needs.

 

Key Responsibilities:

• Ensure Defect free Implementation for all rule engine changes with strong controls and governance and adhere timely deliverables without failure.

• Support operational credit team in response to internal and external audit requests.

• Design automations around various processes.

• Work on several different projects simultaneously, of varying complexity and length.

• Proactively manage efforts to maintain stakeholder satisfaction, and quantify project benefits delivered.

 

Required Skills/Knowledge:

• Bachelor's degree with a minimum 2+ years of relevant experience in consumer/commercial credit or risk management, lending, marketing, or appropriate field in a credit card / consumer lending environment or a minimum of 4+ years of relevant experience in lieu of a degree.

• 1+ year of strong technical abilities and experience in strategy implementation platforms – PowerCurve Strategy Design Studio, PC Strategy Manager, FICO DMP, TRIAD, Defense Edge, SAS ID, Advance Defense.

• Strong knowledge on SAS & SQL

• Strategic thinker, innovative problem solver, self-starter, and strong team player. 

 

Desired Skills/Knowledge:

• 1+ years of hands-on experience in leading strategy changes in acquisitions, account management, transactional fraud or collections platform

• Basic testing and JIRA skills are a plus.

• Ability to generate reports through tools like Tableau, Python, Jira

• Understanding of AI / ML concepts and ability of automate processes

• Strategic thinker, innovative problem solver, self-starter, and strong team player.

 

Eligibility Criteria:

Bachelor's degree with a minimum 2+ years of relevant experience in consumer/commercial credit or risk management, lending, marketing, or appropriate field in a credit card / consumer lending environment or a minimum of 4+ years of relevant experience in lieu of a degree.

 

Work Timings: 2PM – 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events

 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday.

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.

• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• L04+ Employees can apply.

Grade/Level: 09

Job Family Group: Credit

Job Family Group:

Credit