AVP, Technology & Operations Supplier Manager(L11)

Job ID: 2600233

Job Description:

Role Title : AVP, Technology & Operations Supplier Manager (L11)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

The Technology and Operations Supplier Management team provides an important role supporting business stakeholders with supplier needs. The Supplier Management team partners with business stakeholders to drive supplier strategy while maintaining strong supplier relationships.  The Supplier Management team plays a critical role at Synchrony as they monitor the supplier’s ability to perform their contractual agreement, manage the performance and risk of all assigned Suppliers by effectively leveraging the resources of the Supplier Risk Management Program.

Role Summary/Purpose:

The AVP, Supplier Manager will be responsible for the end-to-end Supplier Lifecycle Management, including supplier adherence to Synchrony’s Supplier Risk Management program, Contracts Management, and support of the Technology Supplier Management Strategy for a predefined supplier base. Manage and cultivate supplier relationships aligned to the Information Security, Data Management, Infrastructure, Cloud, Network, and Technology Services teams.  This role will facilitate extensive interaction and partnership with Technology leadership, Sourcing, Supplier Management, Legal, and Risk Management teams. 

The ideal candidate has a strong technology background, self-motivated, and can deliver on the core competences of Technology Supplier Management through influence, analytics, and good decision making.  It’s essential that your suppliers are performing to their contracted SLA’s, meet or exceed business expectations, and your able to identify any associated risks, then take the necessary actions to remediate.

Key Responsibilities:

• Must have an in-depth understanding of technology supplier capabilities and competencies in the areas of: Cyber Security, Cloud Service Providers, AI, Data Analytics, Network, Compute, Infrastructure, SaaS, PaaS, IaaS and associated KPI’s.

• Must have strong Contracts Management background and experience to ensure we secure the best possible terms and conditions, including SLAs.

• Engage with Supplier Risk Management Program function to understand your suppliers monitoring activities, testing schedules, audits, and gather evidence within strict timelines.

• Partner with Sourcing and business stakeholders to develop business requirements for RFP/RFI/POC and sourcing strategies that meet the expected ROI and SLAs.

• Plan, track, and drive sourcing activities; highlight any risks identified in the process.

• Adopt best practices / ways of working within the current Technology SM team.

• Collaborate closely with your suppliers to ensure conformance to Synchrony required monitoring activities, requirements, and expectations for engagement.

• Ensure the proper agenda, data requirements, attendees, templates, and required materials are included in the supplier performance reviews you’ll be leading.

• Effective and timely completion of supplier monitoring activities to ensure an “audit ready” posture.

• Gather insights from technology leaders to help identify supplier performance requirements and document any gaps to help drive improvements and implement needed changes. 

• Identify and implement additional supplier monitoring activities to help mitigate risk and drive supplier performance.

• Support ongoing strategy and deliverables related to Contingent Worker utilization, as it relates to your supplier base.

• Maintain full compliance with enterprise wide Supplier Management policies, procedures, and standards.

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor's degree with minimum 3 years of Tech and/or SYF experience or in lieu of degree, High School Diploma/GED and 5 years of IT experience

• Minimum 3 years of experience as a Supplier Manager/Sourcing/Risk Management in a Financial Services, Insurance/Reinsurance or other highly regulatory industry

• Minimum 3 years of Contracts Management experience.

Desired Skills/Knowledge:

• Experience working in / with Financial Institutions

• Strong knowledge and experience working with or for Technology Vendors 

• Experience managing large multi-million dollar Technology Contracts

• Understanding of general IT controls, application controls, and change audit methodologies, as well as industry accepted standards

• Strong analytical and negotiation skills with a proven ability to proactively manage dozens of contract renewals with foresight that provides the business with enough time to react to unfavorable terms and pivot to another solution if necessary.

• Strong oral and written communication, presentation, interpersonal, and facilitation skills

• Proven experience with partnering, collaborating and influencing across a large multilayered organization at all levels

• Action and detail oriented, excellent organization and prioritization skills

• Independent worker with awareness of when to escalate and engage others

• Demonstrates strong risk management mindset and behavior

• Additional auditing qualifications (such as CIA, CISA, or CFSA) and understanding of internal audit requirements, as set out by IIA and BIS

Eligibility Criteria:

Bachelor's degree with minimum 6 years of Tech experience or in lieu of degree, High School Diploma/GED and 8 years of IT experience

Work Timings

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (First Formal/Final Formal, LPP)

• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L09+ Employees can apply

Grade/Level: 11

Job Family Group:

Information Technology