VP, Account Management Strategy – OnePay

Job ID: 2502078

Job Description:

Role Summary/Purpose:

The VP, Account Management Strategy – OnePay role is responsible for driving analytic insights and managing Credit Account Management programs and initiatives for the OnePay Program, including the Dual Card and PLCC products. This role will be responsible for all Account Management programs specific to the OnePay partner program including Proactive Credit Line Increases, Decreases, Closures, Authorization treatments, and CRI. Work closely cross functionally to identify, understand and design innovative account management strategies to grow and drive the success of the business across risk and return parameters.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• Develop, execute, monitor, and drive process improvement of credit line and authorization strategies that grow the business within the risk appetite and policies.

• Analyze and explore datasets in order to find new attributes and opportunities for credit innovation through data analytics

• Build for the future by understanding industry, economic and business needs.

• Partner with client teams and influence Senior leaders on strategy enhancements needed for the complexity of business growth and alignment across areas.

• Work closely with other Credit and Risk leaders and client teams to ensure strategic initiatives support both Synchrony and client objectives.

• Responsible for process controls, & maintaining regulatory review rhythm with Compliance, Legal & Fair Lending Teams.

• Supports related exams, audits and business continuity planning.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and 7+ years of experience in Credit, Marketing, Risk or Collections Analytics in Financial services, or in lieu of a Bachelor's degree, 11+ years of experience in Marketing, Risk or Collections Analytics in Financial services.

• 5+ years experience developing credit or fraud strategies under various scenarios

• 3+ years of experience working with SAS/R and Advanced Excel 

• 3+ years of working with statistical tools to develop decision trees such as Model Builder Decision Tree, FICO Analytics Workbench (AWB), Knowledge Seeker or other related software 

Desired Characteristics:

• Natural curiosity and passion to drive change in consumer banking for the better.

• Intermediate to Advanced programming with SAS, R, Python, or other equivalent data mining languages

• Leadership experience operating at a strategic level as part of a cross functional team

• Use/awareness of advanced technical & analytical competencies in driving effective strategic goals within a significant functional area

• Strong communication and presentation skills and the ability to interact with and present to SYF senior leaders

• Experience with consumer and commercial lending products and practices

• Master’s Degree or MBA with advanced analytic focus, or equivalent advanced degree

Grade/Level: 12

The salary range for this position is 135,000.00 – 230,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group:

Credit