AVP, Transactional Fraud Strategy (L10)

Job ID: 2600277

Job Description:

Role Title: AVP, Transactional Fraud Strategy (L10)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.

• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.

• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.
 

Role Summary/Purpose:

As an AVP , the resource will have the opportunity to work on major business initiatives in the Fraud Prevention Strategy team (Transactional Fraud) that contribute to Synchrony Financials’ growth and productivity objectives. This role requires continuous monitoring of fraud trends and work on strategy building across major portfolios. Resource will have the opportunity to work with cross-functional teams and leverage state of the art tools (viz., SAS, Python, SAS Enterprise Miner, SAS Viya, SAS Studio, Model builder suite of products) along with managing projects. The selected resource will set and drive transactional fraud loss mitigation strategies that meet SYF’s strategic vision of leveraging existing and incremental data and advanced analytics to improve the customer experience and improve P & L performance for several portfolios. This role also enables the resource to work directly with the business in catering to the end-to-end analytical needs that includes credit reporting & analysis within the account management fraud team; Specifically, compiling internal & external reports, executing compromise remediations, and researching transactions for common point of purchase compromises & emerging threats.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. We’re proud to offer you choice and flexibility

Key Responsibilities:

• Develop and support best-in-class analytic solutions/algorithms for Fraud Prevention Strategy team (Transactional Fraud) in the Credit functions as required

• Identify the key trends associated with fraud using advanced analytics and help the business to deploy necessary strategies to prevent the fraud

• Communicate fraud trends to Fraud Analysis and Strategy manager and senior leadership.

• Utilize internal and external data/tools to perform trend identification and work directly with other fraud team members and business leaders to design compensating controls.

• Drive enhancements to differentiate the core fraud loss mitigation strategies across strategic portfolio segments that leverages the unique aspects of those segments.

• Provide swift actions to combat immediate fraud attacks, and proactively prevent future such attacks.

• Ability to determine reason for decline and research the data and strategy that went into a particular decision.  As this role is a primary contact for escalations, the ability to complete this work accurately and rapidly is essential

• Research and analyze incoming fraud transactions for potential common points of compromise

• Review reporting supplied by 3rd party vendors and analyze for potential Synchrony risk/loss

• Compile daily, weekly, monthly, reporting from in depth fraud reporting analysis

• Skimming Process Analysis and Reporting

• React to merchant and processor breaches by running data analysis to determine if account reissues are required

• Ad hoc special projects as required

• Required to handle sensitive/non-public information

• Understanding and adhering to compliance requirement in performing all job functions

• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor’s degree and minimum 4 years’ experience in retail, business/private label cards/co branded credit cards; or in lieu of a degree 6 years’ experience in retail, business or private label credit

• Minimum 1 year of experience in Authorization Strategy or Fraud/Credit Strategy Development or Implementation

• 2+ years of experience working with statistical tools such as SAS, Python, Model Builder Decision Tree, Knowledge Seeker or others.

• Expert level proficiency with Excel

• Excellent temperament and ability to work through uncertainty, collaborate respectfully across functions & teams, and find solutions to issues

Desired Skills/Knowledge:

• Experience operating as part of a cross functional team

• Experience analyzing large data sets to derive strategies, segmentations, actionable insights

• Ability to conduct advanced data extraction, data merging and data analysis using large datasets and complex algorithms

• Experience using advanced modeling & data mining techniques (e.g. decision trees) to develop/ optimize fraud strategies

• Understanding of credit and fraud models and their use in fraud strategies

• Understanding of the Lines of Defense (2nd Line Strategy Validation and 3rd Line Internal Audit)

• Familiarity with consumer and commercial lending products and practices

• Good communication & presentation skills and the ability to effectively provide insights, solicit feedback and problem solve with peers

Eligibility Criteria:

Bachelor’s degree and minimum 4 years’ experience in retail, business/private label cards/co branded credit cards; or in lieu of a degree 6 years’ experience in retail, business or private label credit

Work Timings: 2PM – 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
As directed by the management, you will be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in-person engagement activities such as business/ team meetings, trainings, and events

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be on any corrective action plan (First Formal/Final Formal, LPP)

• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

• L8+ Employees can apply

Grade/Level: 10

Job Family Group:

Credit