Stepping Up

Growing Your Skills

Our Skills Training for Evolving Professionals (STEP) is a dynamic learning program designed for hourly employees to build core business and leadership skills and deepen their knowledge. Participants develop skills that build on themselves over time through job shadowing, rotation assignments and mentoring. They also gain valuable experience through cross-functional group activities, exposure to leadership and building skillsets for specific career paths.

Top participants are selected to continue their STEP journey, where they can gain exposure and skills related to specific career tracks. These participants are thoughtfully divided into cohorts that align to their desired areas of growth and future career aspirations. Then, they work individually and in groups on enhancing their technical skills, building leadership capabilities and developing specialized skills that match their goals.

Each STEP participant is surrounded by layers of support, including their managers, STEP Leads and mentors. Participants are also matched with alumni who provide direction, share their experiences and support them while they navigate the program.

STEP has expanded the Synchrony universe for me. I’m seeing parts of the company I never knew existed. I now have knowledge, tools and an expanding network of colleagues to help me seize the opportunities that are out there.

Chris M.
Specialist, Escalated Support

STEP has challenged me not only to grow outside my comfort zone, but also to not be afraid to challenge myself and try something new. In a short time, I went from saying I’d never do something to 'I’ll just try and see what happens.'

Cayla J.
Senior Specialist, Inside Sales

No matter your goals, we provide the resources, tools and supportive environment you need to expand your knowledge and take advantage of opportunities. Explore our team, today.

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Employee Stories: SHACOYA DUNBAR, SENIOR CUSTOMER SERVICE REPRESENTATIVE

Learn and grow in an inclusive environment.