VP, Healthcare Specialties

Role Summary/Purpose:

The Vice President, Healthcare Specialties leads growth and strategic relationship management across a portfolio of healthcare specialty and adjacent wellness markets for CareCredit’s Wellness organization. This role is responsible for strategic account performance and for driving adoption and utilization of CareCredit solutions through disciplined account governance, market segmentation insights, and cross-functional execution. The incumbent leads a team aligned to strategic accounts and market coverage and serves as a senior internal and external partner to ensure contractual delivery, retention, and sustained revenue growth. This role collaborates closely with Business Development, Marketing, Product, Operations, Credit/Underwriting, Finance, and Risk/Compliance to align strategies and deliver measurable client and portfolio outcomes.

This role supports a portfolio of specialty/strategic markets that may evolve over time based on enterprise priorities. Specific market assignments are determined by the business and are subject to change.

Essential Responsibilities:

• Set portfolio growth strategy for assigned specialty/strategic markets and accounts; translate strategy into annual operating plans with clear initiatives, milestones, and performance targets aligned to Wellness/Healthcare Specialties priorities.
• Serve as executive relationship leader for key strategic accounts and partner ecosystems; establish senior-level governance, influence enterprise decision makers, and drive measurable improvements in utilization, purchase volume, enrollments, and applications.
• Lead enrollment criteria and policy optimization for assigned markets; partner with Enrollment, Credit/Underwriting, Risk, and Compliance to evaluate and advance data-supported enhancements/expansions to criteria consistent with risk appetite and portfolio performance.
• Create a scalable segmentation and playbook approach across markets (e.g., national, mid-market, multi-location, independent) to identify common needs and repeatable levers; consolidate strategies, messaging, tools, and enablement to improve focus and execution consistency across a broad market footprint.
• Accelerate mid-market and multi-location growth by identifying underpenetrated segments and building coordinated engagement plans with Business Development, field sales, and market expansion resources.
• Drive contract performance and retention by ensuring contractual obligations are met and partnering with internal stakeholders on renewal strategy, negotiations, amendments, and pricing reviews as applicable.
• Lead analytics-driven performance management by mining internal and external data (enrollment → activation → utilization funnel, cohorts, market trends) to identify growth opportunities, prioritize initiatives, and run test-and-learn pilots with measurable outcomes.
• Orchestrate cross-functional execution across Marketing, Product, Operations, Finance, Credit/Underwriting, and Risk/Compliance to deliver initiatives that improve activation, utilization, client experience, and operational readiness for strategic accounts.
• Own escalation and issue resolution for complex client, operational, and compliance matters; drive timely root-cause resolution and ensure clear internal/external communication.
• Lead and develop a dispersed team of Strategic/National Account Managers and client services resources aligned to strategic accounts; set expectations, coach, and drive performance.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree or 7+ years of equivalent work experience.
• 5+ years of experience in financial services, payments, lending, or adjacent B2B client management/commercial roles.
• Demonstrated success managing large and/or complex client relationships, including formal communications to senior business leaders and/or key external partners.
• 3+ years of experience leading cross-functional initiatives (structured execution, stakeholder coordination, and measurable outcomes).
• Strong communication and presentation skills, including executive-ready written materials (e.g., QBR content, growth plans, performance updates).
• Ability to simplify and scale: comfortable consolidating approaches across multiple markets/segments into repeatable strategies and tools.
• Strong influencing and negotiation skills; ability to drive outcomes through governance and cross-functional coordination.
• Strong financial and business acumen; ability to connect initiatives to portfolio outcomes.
• Ability to travel up to ~40% as required (including overnight and occasional weekends).
• Ability and flexibility to travel for business as required

Desired Characteristics:

• People leadership experience (direct or matrix), including coaching, performance management, and leading dispersed teams.
• Experience supporting contract performance and renewals, including ensuring obligations are met and coordinating internal partners on renewal strategy, amendments, and/or pricing reviews.
• Demonstrated ability to apply data and insights (e.g., enrollment/activation/utilization trends, cohort performance) to identify growth opportunities and prioritize actions.
• Demonstrated ability to communicate complex strategies and performance insights clearly and credibly to senior stakeholders (internal and external)
• Healthcare/wellness industry familiarity preferred; ability to quickly learn evolving specialty market assignments.
• Proven ability to work remotely and independently while maintaining high engagement with clients and internal stakeholders.

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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