AVP, API Engineering Manager – Credit(L11)

Role Title : AVP, API Engineering Manager – Credit(L11)

Company Overview: 

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview:

Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose:

The Assistant Vice President - API Engineering Manager, craves working in a hands-on system design and architecture environment and leads by example to make sure time sensitive projects get done on time and to specifications. To be successful in this role will require deep expertise in payment card processing industry, and experience with event-driven architecture, microservice architecture, cloud technologies and Artificial Intelligence. The ability to influence and lead a team are musts.

This AVP will lead the development and support of Credit Card processing platforms by creating and developing thoughtful solutions that avoid software defects and maintain operational excellence.  In short, you would be one of our technical experts and team leaders

Key Responsibilities:

• Must have a solid understanding of Credit Card processing platform.
• Must have good understanding of Adverse Action Letters related to new Credit Card processing.
• Researches and recommends alternative actions for problem resolution
• Influence and collaborate with software developers, product owners, application architects, and customer application experts to create amazing apps
• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command
• Ensure compliance with architecture, security and technology standards set by Synchrony
• Assist in crafting and maintaining the future state technology architectural strategy, along with our application modernization and migration roadmap
• Participate in Agile scrums consisting of cross-functional teams
• Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews
• Lead a team of 3 to 5 resources.
• Ensure application code quality through development, test, and QA
• Participate in addressing root cause analyses, incident reports and provide direction in problem resolution
• Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes
• Passionate about the latest technologies, open-source projects and languages
• Provide 24x7 on-call support periodically throughout the year
• Identify ways to increase efficiency and improve system performance
• Work with third party vendors to develop software and/or integrate their software into the company's products
• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor’s degree and a minimum 7 years of experience with software engineering OR, in lieu of degree, High School Diploma/GED 9 years of experience with software engineering.
• 5+ years of applied Java experience
• 5+ years of hands-on experience in Credit Card Acquisition platform with ample knowledge in credit card application processing and decisioning systems.
• Experience in Front End UI development and Backend Java programming.
• Critical Thinking, creativity and problem-solving skills.
• Strong analytical and problem-solving skills.
• Excellence in technical communication with technical and non-technical peers.
• Basic understanding of Artificial Intelligence.

Desired Characteristics:

• Experience C++, Java, Kafka, DevOps and Agile based Development
• Experience with database architecture, data modeling and familiarity with MySQL & SQL
• Familiarity with JSON, REST and XML based web services
• Excellence in technical communication with technical and non-technical peers
• Experience with writing unit, and integration test cases for high availability
• Knowledge on AI Tools for Developers ( Like GitHub Co-pilot, Rovo etc), Development of AI Agents, Understanding of tools, skills and Instruction markdown files etc.

Eligibility Criteria:

Bachelor’s degree and a minimum 7 years of experience with software engineering OR, in lieu of degree 9 years of experience with software engineering.

Work Timings: 2PM to 11PM IST

(This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L9+ Employees can apply

Level / Grade : 11

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