AVP, Consumer Bank Product Owner (L11)

Role Title: AVP, Consumer Bank Product Owner (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by Ambition Box Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview:

The Bank Core Platform Technology Team designs, builds, and manages Synchrony’s core servicing capabilities on the Fiserv platform, including configuration and integration of servicing workflows, product/account rules, customer correspondence, and controls to enable compliant, stable, and scalable operations. The team also owns product management for the servicing platform (strategy, roadmap, prioritization, and delivery) and partners closely with Operations, Legal, Compliance, and Risk to implement changes with strong governance and minimal operational disruption.

Role Summary/Purpose:

Synchrony is continuing to build a world class Digital Bank – with smart savings products and capabilities that help consumers prepare for their futures. Our Consumer Bank agile teams bring these products to life through all stages
and touchpoints of the customer lifecycle. This role as Consumer Bank Product Owner will be responsible for leading the API implementation of new features and enhancements to our consumer bank. We are seeking an
agile-trained product owner that has experience with API teams and strong technical acumen.

Essential Responsibilities:

• Identify business needs and translate to business requirements and stories for our API teams, known as the Business Services Layer (BSL)
• Influence decisions by providing technical consultation and direction to stakeholders alongside our Technical Product Owners
• Work closely with Technical Product Owners to ensure technical implementation meets the business requirements and business rules
• Ability to deep dive into complex technical systems
• Ensure strong communication and coordination to the “front end” developers and teams as well as any other API consumers
• Recommend new technology trends and innovative products/features to the teams
• Oversight and leadership of the wing-to-wing product development lifecycle, including build, test, launch, and adoption
• Work with the Agile Development Team and Scrum Master, lead backlog planning and grooming, and support Release planning
• Coordinate and lead user acceptance testing (UAT) for releases
• Work with UX partners to create screen prototypes/wireframes, gather feedback and adjust to optimize performance
• Partner with key stakeholders (Marketing, IT, Compliance, Credit/Risk and Operations) to identify and prioritize future features to deliver to market and manage the product backlog
• Lead “run the engine” functions for the team, such as triaging and managing defects, employee education, user inquiries, SLA issues, etc.
• Partner with Digital Analytics team to closely monitor and understand usage patterns online and utilize tools such as Omniture, GA, and Splunk
• Keep all product and API documentation up to date
• Work closely with our Consumer Bank Digital Product Owners to create a unified digital customer experience
• Participate and work in Scaled Agile Framework (SAFe) as our teams are part of a Solution Train
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school equivalent and 8+ years of experience as a Product Owner within a consumer banking organization.
• 4+ years of digital product owner experience, including experience in API and/or services management.
• Experience with Agile and/or SAFe (Scaled Agile Framework) in a product owner role

Desired Characteristics:

• Track record of creative and strong problem solving and ability to thrive in a cross-functional and virtual environment
• High energy, self-motivated
• Strong communication skills (verbal and written)
• Passion for learning about new technologies and identifying ways to drive innovation
• Analytical mindset and skillset
• Strong presentation skills
• Experience influencing in a matrix environment across various levels
• Strategic thinker
• Proven ability to develop and implement action plans to drive business results
• Strong project management experience, with a record of delivering on time
• Strong digital proficiency, including launching new products and capabilities
• Strong understanding of mobile and web applications
• Experience leading large cross-functional virtual project teams
• Experience with API teams

Eligibility Criteria:

Bachelor's Degree or, in lieu of a degree, with 8+ years of experience as a Product Owner within a consumer banking organization.

Work Timing:4AM - 1PM EST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal, LPP)
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L9+ Employees can apply

Grade/Level: 11

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