AVP, Controllership – Reconciliation Manager (L10)

Job Title: AVP, Controllership – Reconciliation Manager (L10)

Company Overview

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview:

The Controllership organization oversees Synchrony’s day-to-day accounting operations and related governance activities. Core responsibilities include cash accounting, general ledger accounting, client accounting, account reconciliations, period-end close and financial reporting, accounting system maintenance, and control/governance sub-processes. These activities collectively support quarterly and annual close execution and help ensure accurate, timely, and compliant external financial reporting.

Role Summary/Purpose

This individual will lead the Asia Reconciliation Preparation Team driving process improvements, automation, and strengthening the consistency, quality, and timeliness of balance sheet account reconciliations across Controllership. The role requires leveraging accounting knowledge to perform effective reconciliations and implement efficiencies in the related processes. The role focuses on driving consistency in how reconciliations are performed within the Controllership organization and performs and oversees reviews for low to medium-risk reconciliations, converts review outcomes into actionable process improvements, and partners with process owners to drive simplification and automation. This position requires strong accounting fundamentals, reconciliation tooling/system knowledge, and the ability to influence Controllership, Risk, Internal Audit, and external Auditors. The role partners closely with Controllership process owners and account preparers/reviewers to strengthen controls, reduce unreconciled items, and improve reconciliation cycle performance. Lead and develop a team of professionals across reconciliation preparation activities and related support, administration, and communication including motivating, coaching, and monitoring performance of team.

Key Responsibilities:

Reconciliations (Quality Assurance & Controls)

• Lead and grow a team of ~5 reconcilers, providing guidance on exception/issue management and daily reconciliation execution, while overseeing operational controls and end-to-end workflow.

• Perform independent reconciliation approvals for low- to medium-risk accounts, ensuring adherence to corporate standards for criteria, documentation, and required evidence.

• Coach and mentor reconciliation team with targeted feedback to strengthen quality and reduce repeat findings.

• Develop regular cross training plan and ensure a strong business continuity plan.

• Partner with process teams to ensure reconciliation inquiries and exceptions are addressed within expected timelines.

• Collaborate with process owners to clear unreconciled items and drive root-cause fixes for issues identified through QA and review activities.

Reconciliation Administration (Operating Model, Team Leadership & Enablement)

• Lead the creation and maintenance of documentation supporting reconciliation automation and controls, including RPA process documentation to assigned portfolios.

• Identify, prioritize, and execute process improvement and simplification opportunities, drive adoption, and measurable outcomes.

• Manage reconciliation system maintenance and governance activities, including: new account setup, changes to process assignments/ownership, build/maintain match rules, and manual imports (as applicable).

• Perform quality assurance reviews to confirm adherence to procedures and provide feedback to reconcilers for enhanced quality. .

• Coordinate creation, maintenance, and indexing of team job aids to ensure current, accessible documentation.

• Manage workflow ticket resolution and troubleshooting for reconciliation processes and reconciliation system issues.

• Provide cross-training and backup support for daily file processing/transmissions and other system administration tasks as needed.

• Provide On-going guidance, development plans, regular 1:1s and succession planning across the team

Payment Services Reconciliations

• Lead the team to provide excellence in reconciliations, ensuring all accounts are reconciled daily, reconciling items documented, and actions taken to resolve.

• Co-ordinate with the SIS Leads and US Leadership team to provide on-going feedback on Reconcilers.

• Work with team to ensure manual imports are prepared and loaded timely with accuracy

• Ensure all journal entries are posted for the variances identified in reconciliation process

• Process Dashboards and weekly touchpoints with stakeholders

• Collaborate with Payment services and Operation teams for timely resolution of the open items.

• Drive and lead projects as assigned.

Required Skills/Knowledge:

• Bachelor’s degree in Accounting, Finance, or equivalent experience with 5+ years of Accounting/Finance experience in lieu of Accounting Degree, 7+ years of Accounting/Finance experience.
• Strong proficiency with Microsoft Office (Excel, PowerPoint, Word).
• People leadership experience (development, coaching, performance management).
• Strong project management skills.
• Strong attention to detail.
• Ability to manage multiple and varied priorities.
• Excellent analytical and problem-solving skills.
• Excellent verbal and written communication skills.

Desired Skills/Knowledge:

• Master’s degree in Accounting, Finance, or equivalent experience.
• Financial services industry experience.
• Experience in controllership or financial analysis.
• Reconciliation software experience (preferred: Blackline).
• Oracle GL, Power BI, Power Automate, and AI experience.
• Experience with RPA/BOT process automation including documentation, governance, and controls.
• Ability to influence through cross-functional collaboration.

Eligibility Criteria:

• Bachelor’s degree in Accounting, Finance, or equivalent experience with 5+ years of Accounting/Finance experience in lieu of Accounting Degree, 7+ years of Accounting/Finance experience.

Work Timings: 3:00 PM to 12:00 AM IST

This role qualifies for Enhanced Flexibility offered in Synchrony and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with Asia and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs). We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs. Occasionally you may be required to commute or travel to Hub or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying

• Inform your manager and HRM before applying for any role on Workday

• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)

• Must not be any corrective action plan (Formal/Final Formal)

• L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.

• Employees at L9+ can only apply for this opportunity.

Grade/Level: 10

Job Family Group: