AVP, IAM Program Manager( L11)

Role Title : AVP, IAM Program Manager( L11)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview

The IAM program management function oversees the planning, execution, and governance of Identity and Access Management initiatives within the organization. It ensures alignment with security policies, regulatory requirements, and business objectives. The function manages resources, timelines, and budgets, coordinates cross-functional teams, and tracks progress on IAM projects. Additionally, it monitors and reports on program effectiveness, metrics, and risks while driving continuous improvement. It serves as the strategic and operational backbone for the organization’s IAM efforts.

Role Summary/Purpose:

The Identity & Access Management (IAM) Program Manager will be responsible for supporting multiple high visibility, cross-functional projects, working with the Identity and Access Management organization, broader information technology and security teams to manage IAM strategic programs and regulatory findings. This exciting role requires critical thinking skills, building key relationships, collaboration, and facilitation skills to drive transformation of Identity and Access Management.   

Key Responsibilities:

• Support critical IAM programs; coordinate cross-functionally with IAM teams, Information Security teams and business IT stakeholders to manage the successful delivery of IAM projects
• Deliver on suitable short-term and long-term strategic objectives
• Drive and deliver program issues / risks and resolution, decision logs, communication plans and other program documentation to ensure project goals are achieved and audit traceability is in place
• Engage regularly with key stakeholders on issues/risk and decisions and gather feedback on implementation of solutions impacting the organization 
• Establish and support program metrics and evaluation methods to assess program strengths and identify areas for improvement as well as timely reporting of program status throughout its life cycle
• Prepare and present reports for program sponsors and leadership

Qualifications/Requirements:

• Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of  6 years of experience in Information Technology OR in lieu of the Bachelor's degree, a minimum of 8 years of experience in Information Technology
• Minimum of 5 years of experience managing large scale, cross functional project  
• Minimum of 5 years of experience in information technology, with a focus on information security in one or more of the following areas: IAM, security operations, security architecture, policy/governance
• Minimum of 4 years of experience supporting auditors, audit inquiries and ad-hoc reporting 
• Solid management skills
• Experience with metrics for assessing and reporting program progress, productivity and variance analysis
• Strong problem solving skills 
• Strong oral and written communication (presentation) skills  
• Program Management Certified (PMP) preferred

Desired Characteristics:

• Experience with financial industry regulatory requirements, audit and risk management
• Demonstrated Identity and Access Management project leadership
• Deep understanding of password security best practices
• Knowledge of secure storage systems and databases
• Familiarity with key management systems
• Demonstrated ability to manage large projects
• Demonstrated project leadership, facilitation, and customer service experience
• Self-starter with a strong sense of urgency and can-do attitude with the flexibility to change directions quickly
• Superior written and verbal communication skills with a demonstrated ability to lead others through change
• Strong analytical and clear-thinking skills
• Understanding of financial security and regulatory standards, including, but not limited to SOX IT-404, PCI, NIST, FFIEC
• Ability to take input from multiple stakeholders, complex business and technical requirements, quickly determine the appropriate security solution and then drive the outcome
• Industry-recognized security certification such as CISSP, CISM or CISA

Eligibility Criteria:

Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of  6 years of experience in Information Technology OR in lieu of the Bachelor's degree, a minimum of 8 years of experience in Information Technology

Work Timings: 2PM to 11PM IST

(WORK TIMINGS: This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.

Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L9+ Employees can apply.

Grade/Level: 11

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