, AVP, Mobile Engineering Manager - Digital Servicing (L11)

Role Title:

AVP, Mobile Engineering Manager - Digital Servicing (L11)

Company Overview :Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

​Organizational Overview:

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards. 

The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year. Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be. 

Role Summary/Purpose:

The AVP, Mobile Engineering Manager - Digital Servicing is a people management and technical leadership role responsible for managing mobile development teams (iOS and Android) within the DSE India Mobile organization. This role combines organizational leadership, people management, and technical strategy to ensure high-quality mobile application delivery across multiple agile teams. This leader manages team members directly, oversees hiring and onboarding, drives technical excellence across both platforms, and ensures alignment with enterprise standards while fostering team growth and engagement in a cross-shore development environment.

Key Responsibilities:

• Manage and lead mobile development teams spanning both iOS and Android platforms across various mobile applications
• Provide direct people management including performance reviews, career development planning, and coaching
• Drive hiring strategy and execution including candidate screening, technical interviews, and selection decisions
• Oversee onboarding and offboarding processes for team members and consultants
• Lead technical strategy and architecture decisions for mobile development across managed teams
• Partner and collaborate with Software Engineers, Product Owners, Scrum Masters, UX designers, Application Architects and other stakeholders to design and deliver innovative, cutting-edge mobile applications
• Ensure code quality standards, PR review processes, and technical best practices across all mobile teams
• Foster team engagement through regular 1-1s, team syncs, and professional development initiatives
• Manage vendor relationships and consultant/supplier coordination for mobile development
• Drive technical community initiatives including Mobile Community of Practice sessions
• Ensure compliance with architecture, security, InfoSec, and accessibility standards
• Coordinate with cross-functional leads on dependencies, technical strategy, and delivery alignment
• Monitor and report on team metrics including velocity, quality, and operational excellence
• Lead incident response and participate in on-call rotations for production support
• Assess team compositions to ensure optimal staffing levels for program goals
• Enforce capacity allocation for technical debt and tools/library updates in alignment with CoP goals
• Collaborate with QE leads to track automation roadmap and influence test strategy planning
• Promote cross-functional collaboration and cross-training across iOS and Android teams
• Actively participate in PI planning, ART Syncs, and own or escalate technology and staffing risks
• Ensure Change Management processes are followed, owning release readiness and production readiness before DCA
• Manage device inventory and asset management for mobile development teams
• Drive adoption of new mobile technologies, frameworks, and development practices across teams

Required Skills/Knowledge:

• Strong expertise in mobile development across iOS (Swift, SwiftUI, UIKit) and/or Android (Kotlin, Jetpack Compose) platforms
• Experience working with APIs, databases, and modern programming paradigms
• Solid understanding of mobile fundamentals including networking, debugging, and memory management
• Knowledge of mobile architecture patterns such as MVC, MVP, MVVM, Clean Architecture, and VIPER
• Experience with asynchronous programming patterns
• Strong understanding of iOS and Android UI/UX best practices and platform design guidelines
• Experience with dependency management tools (SPM, CocoaPods, Gradle)
• Proven experience managing mobile development teams with direct reports
• Strong understanding of Agile methodologies and SAFe principles
• Experience with performance management, coaching, and career development
• Knowledge of hiring processes, technical screening, and candidate evaluation
• Understanding of mobile CI/CD pipelines and DevOps practices
• Experience with mobile SDK development and distribution
• Proficient knowledge of RESTful web services

Desired Skills/Knowledge:

• Experience leading teams in cross-shore, distributed environments across time zones
• Broad understanding of both iOS and Android ecosystems, tools, and platform-specific nuances
• Experience with Bitrise, CloudBees/Jenkins, and mobile CI/CD automation platforms
• Knowledge of certificate management, App Store and Play Store submission processes, and release management
• Familiarity with observability tools like New Relic, Splunk, and Cloudwatch
• Experience with financial services applications and regulatory compliance requirements
• Excellence in stakeholder management and communication with leadership and external partners
• Ability to influence organizational strategy and drive technical initiatives across multiple teams
• Strong conflict resolution and people management skills
• Experience with supplier/vendor management and contractor coordination
• Understanding of budget planning and resource allocation
• Knowledge of accessibility compliance (AA standards) and security scanning processes
• Experience with mobile architecture patterns and design principles across both platforms
• Ability to balance technical debt management with feature delivery priorities
• Strong presentation and documentation skills for technical and non-technical audiences
• Experience fostering a growth-oriented culture and tailoring career paths for team members

Eligibility Criteria:

• Bachelor's Degree and 6+ years relevant experience in Information Technology, or in lieu of a degree 8+ years of relevant experience in information Technology.

Work Timings: 2PM to 11 PM IST

This role qualifies for Enhanced Flexibility and Choice offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings

with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs. Please discuss this with the hiring manager for more details.)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.
• Inform your manager and HRM before applying for any role on Workday.
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format).
• Must not be any corrective action plan (First Formal/Final Formal, PIP).
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L9+ Employees can apply.

Level / Grade : 11

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