AVP, Quality Engineer III - Apply & Buy Digital Apps (L10)

Role Title: AVP, Quality Engineer III - Apply & Buy Digital Apps (L10)

Company Overview :Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles

Organization Overview

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.

 The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.

Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be.

Role Summary/Purpose:

AVP, Quality Engineer III will be responsible for functional testing and developing automation test scripts to support Web/ API based digital applications and delivering high-quality solutions. The individual will work with a team of Test Architects/Leads and collaborate with cross functional and geographically distributed teams for a given Portfolio(s). This position will require expertise in defining Test strategy, quality standards, key metrices, processes, and delivering Continuous Improvement Initiatives which will upgrade the Quality of the products.

Key Responsibilities: 

• Work with a team of Test and Automation Architects/Leads focused on Testing Effectiveness and Automation testing, fostering a culture of innovation, collaboration and continuous improvement.
• Responsible for ingraining quality as a core discipline into every aspect of the software development lifecycle.
• Responsible for design, implementation and enhancements of testing frameworks and tools with an emphasis on test automation, continuous integration, and delivery.
• Collaborate with cross functional teams to integrate quality processes into all stages of software development life cycle from requirements to post release support and work closely with them to ensure customization as required and compliance.
• Utilize data driven insights to monitor quality indicators, track trends, and provide support to the Teams to proactively resolve any potential risks/issues.
• Establish and maintain policies, procedures and standards across all stages of software development lifecycle.
• Work with geographically distributed teams and ensure that set standards are adhered to.

Required Skills/Knowledge:

• Proven track record of hands on testing and framework development.
• Solid understanding of software testing, Agile and SAFe methodologies with associated tools
• Proven experience with CI/CD pipelines and tools, e.g. Jenkins, Cloud bees, etc.
• Proficiency and working knowledge of automation testing tools and frameworks.
• Exceptional communication and interpersonal skills, with the ability to collaborate across various teams and influence stakeholders at all levels.
• Strong program management skills with the ability to prioritize tasks and meet timelines.
• Proven track record of dealing with ambiguity, translating vision to clear actions and tracking large organizational initiatives as a program to completion is a must.   
• Bachelor’s degree with 4+ years in Quality engineering and 2+ years in a technical leadership/lead engineer role or in lieu of a degree 6+ years of relevant experience
• Strong hands-on expertise in Java, Selenium/Spring Boot, and BDD Cucumber framework, with proven ability to test complex web applications.
• Strong understanding of STLC (Agile), release management, and change/incident management; comfortable leading technical ceremonies (grooming, design reviews, retros).
• AI-assisted quality experience: practical use of tools such as GitHub Copilot/ChatGPT/enterprise LLMs to accelerate coding, testing, refactoring, documentation, and code reviews—while ensuring secure usage, code quality, and compliance.
• Willingness to work flexible shifts/on-call as needed to support production issues and critical releases.

Desired Skills/Knowledge:

Excellent verbal/written communication, stakeholder management, analytical thinking, and problem-solving skills; able to articulate technical trade-offs to both technical and non-technical audiences.

Eligibility Criteria:

Bachelor’s degree with 4+ years in Quality engineering and 2+ years in a technical leadership/lead engineer role or in lieu of a degree 6+ years of relevant experience.

Work Timings: 2PM - 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.

Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal, LPP)
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees can apply

Level / Grade : 10

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