AVP, Scrum Master (L11)

Role Title- AVP, Scrum Master (L11)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:
This role is part of the Health and Wellness organization and will provide critical leadership building digital capabilities as part of the Health & Wellness-CareCredit.com Team. This role will report to our VP, Health & Wellness

Role Summary:

Synchrony is looking for a talented and passionate Scrum Master to join our team, focused on building digital capabilities as part of the Health & Wellness-CareCredit.com Team.  

As a Digital Scrum Master, you’ll be responsible for leading up to two Agile teams, implementing Growth initiatives focused on merchant & consumer facing platforms including backend Application processing, Doctor Locator and Payment Calculator.  

This role is responsible for collaborating with digital product owners, technical leads and other stakeholders in delivering a seamless and speedy experience for consumers and Providers  who are applying for a Synchrony product in web and native applications. 

The ideal candidate will have a strong project management background with a focus on technology, API development, and the Agile framework, as well as high technical acumen and a proven track record of delivering critical initiatives. Experience with Kanban and Scrum Agile management required.

Key Responsibilities:

• Passionate about leading development teams with a servant leadership mentality
• Work with client teams and business to shape requirements and provide ongoing communication through project execution
• Responsible for leading two Kanban/Agile teams.
• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients)
• Manage a diverse development team consisting of application architects, application engineers, quality engineers, and third-party contractors.
• Coach Agile behavior, leading by example
• Facilitate Agile Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning.
• Manage Sprints - keeping order, process, delivery, priorities accurate and on time
• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum
• team and actively identify and remove waste and distractions
• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines
• Advocate for autonomous, self-organizing, empowered, and continuously improving teams
• Participate as part of the Synchrony Innovation Station in contributing and leading innovation activities and practices with the full cross-functional product team and in partnership with the other Synchrony Innovation Stations.
• Perform other duties and/or special projects as assigned 

Required Skills/Knowledge

• Bachelor's Degree with 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 6+ years of IT experience.
• Experience in developing and implementing information systems and project management experience 
• 1+ year of Experience working in SAFe /scaled Agile
• Experience with JIRA, Confluence and other Atlassian products

Desired Skills/Knowledge:

• Demonstrated ability to work with cross-functional teams, especially software developers
• Passion for Agile and experience helping teams become more Agile
• Participated in management of projects and implementations with both large and small corporate organizations
• Superior organization skills and adept at multi-tasking
• Excellent written and verbal interpersonal and communication skills
• An analytical approach to problem solving and trouble shooting
• A “can do” and flexible attitude with an ability to hit the ground running and learn on your feet
• High level of initiative and can work well in a team environment 

Eligibility Criteria:

• Bachelor's Degree with 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 6+ years of IT experience.

Work Timings: 4:00 PM to 1:00 AM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• Employees at L9+ can only apply for this opportunity.

Grade/Level : 11

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