AVP, Talent Development (L10)
Hyderabad, Telangana
Overview
- Location: Hyderabad, India
- Salary: N/A
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
- Job ID
- 2601781
- Category
- Operations Training and Development
- Date posted
- 06/19/2026
Role Title:AVP, Talent Development (L10)
Company Overview:
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities, focusing to take up leadership roles.
Organizational Overview:Operations Training & Performance Strategy (T&PS) is the capability-building engine for Operations across the US, Philippines, and India. The organization designs and delivers scalable learning, frontline and frontline leader development, role/job architecture, and certification strategies that improve speed-to-competency, quality, productivity, and readiness—aligned to evolving operating models and future skill needs.
Role Summary/Purpose: AVP, Talent Development is a people manager role. This role serves as the strategic partner to the VP, Talent Development and is accountable for shaping and executing a multi-year, globally scalable talent development strategy for Operations. The AVP leads a multifunctional team delivering frontline and frontline leader development, learning journeys, job architecture/career pathways, and certification strategy ensuring priorities are data-driven, enterprise-aligned, and tied to measurable business outcomes.
Key Responsibilities:
- Lead and execute a multi-year Operations Talent Development roadmap aligned to workforce strategy, operating model changes, and enterprise talent standards
- Build and scale global FLL development programs and learning journeys using modern blended learning, performance support, and reinforcement
- Own job architecture, career pathways, and skills/capability frameworks to enable mobility, progression, and future-ready capabilities
- Define and manage certification strategy (internal/external), including assessment standards, recertification, and governance
- Drive measurement, dashboards, and business impact outcomes (e.g., speed-to-competency, quality/productivity, retention, readiness), including change management and stakeholder adoption
Required Skills/Knowledge:
- Bachelor’s degree with 3+ years of financial services experience (or 5+ years in lieu of a degree)
- 1+ years of Proven experience in Talent Development / Leadership Development / Training (and/or HR job architecture) with the ability to translate business strategy into scalable development programs
- People leadership experience, including leading and developing virtual/multi-site teams in a matrixed environment
- Strong program management/execution discipline: governance, prioritization, delivery quality, and timeline/resource management
- Data-driven approach to measurement and insights; ability to define success metrics and demonstrate business impact
Desired Skills/Knowledge:
- Hands-on experience with LMS/LXP and learning tools (admin/optimization).
- Experience with certification/assessment design, skills-based frameworks, or job architecture at scale.
- Innovation in learning (e.g., AI-enabled learning, simulations, digital performance support).
Eligibility Criteria:
- Bachelor’s degree with 3+ years of financial services experience (or 5+ years in lieu of a degree)
Work Timings: 8 AM to 5 PM EST
For Internal Applicants:
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be on any corrective action plan (First Formal/Final Formal, LPP)
- L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
- L8+ Employees can apply
Grade/Level: 10
Job Family Group:
Contact Center OperationsOur Locations
Virtual Hubs
Baltimore, MD/Washington, DC
Boston, MA
Canton, OH
Chennai, India
Dallas, TX
Delhi NCR, India
Kolkata, India
Minneapolis/St. Paul, MN
Phoenix, AZ
Pune, India
Rapid City, SD
San Francisco, CA
Seattle, WA
Physical Hubs United States
Alpharetta, GA
Bentonville, AR
Charlotte, NC
Chicago, IL
Cincinnati, OH
Costa Mesa, CA
New York, NY
Orlando, FL
Salt Lake City, UT
Stamford, CT
Physical Hubs International
Cebu City, Phillippines
Hyderabad, India
Manila, Phillippines
Investing in You
Our benefits and rewards reflect our culture and our values. We listen closely to our employees and continuously evolve how we support them. Putting people first means empowering you to bring your best self to work every day.
Whether you’re joining us to explore new opportunities, grow your financial security, enjoy greater flexibility, or all of the above, we’re committed to helping you achieve your unique ambitions.
Retirement Plan
Secure your future with plans that also include an employer match.
Work - Life Harmony
We believe work should complement your life, not compete with it. With flexible options and understanding, we help you create a balance that works for you, allowing you to thrive both personally and professionally.
Health & Wellness
Your health matters. From physical to mental well-being, we provide resources and support to keep you feeling your best, so you can focus on what matters most – both at work and in life.
Paid Time Off
Everyone needs time to rest and recharge. We offer generous paid time off so you can take the breaks you deserve, whether that means vacation, personal days, observed holidays, or simply stepping away to refresh.
Financial Wellbeing
Financial peace of mind is key to living well. Our programs are designed to help you plan, save, and grow your financial future with confidence and ease.
Living Our Values
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Employee Resource Groups (ERGs)
More than 50% of our workforce is actively engaged with our 8 Employee Resource Group (ERGs). These groups are open for everyone to join, regardless of level, background, or life experiences, so all employees can have the opportunity to be passionate about their interests while fostering connections and driving meaningful initiatives at work. Their ideas turn into actions through passion and help Synchrony be a place where everyone feels welcomed, valued and accepted.
