Project Manager – Risk (L09)

Role Title: Project Manager – Risk (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership role

Organizational Overview:

Synchrony's Risk Team is a dynamic and innovative team dedicated to providing oversight as 2nd Line of Defense. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars plays a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenge. This role is aligned to the Risk India team, requiring cross-functional effectiveness, and contribute to Enterprise, Compliance, Credit, Operational and Supervisory Affairs Risk pillar.

Position Overview: We are looking for a proactive and resourceful Mid-Level Project Manager to partner with the Risk India Leader and manage key projects that enhance operational efficiency and stakeholder engagement. This role involves driving initiatives such as Learning & Development programs, senior

leadership visits, offsite events, and process digitization efforts. The ideal candidate will have prior experience working as a Business Analyst or Project Manager in process digitization and be skilled in data visualization and presentation tools.

Role Summary:

We are seeking a proactive and resourceful mid-level Project Manager to partner closely with the Risk India Leader to deliver a balanced portfolio of initiatives across Risk Engagement Strategy and AI Strategy for Risk. The role will execute end-to-end delivery of stakeholder engagement programs—Learning & Development, senior leadership visits, offsites, communications, and rhythm-of-business routines—ensuring strong planning, logistics, stakeholder coordination, and measurable outcomes, while also driving delivery of Risk’s AI initiatives by coordinating intake and prioritization of AI use cases, managing project plans and dependencies with Risk, Data/Analytics, Technology, and governance teams, supporting process automation and Gen AI adoption, and tracking milestones, risks, and value realization through dashboards and executive-ready reporting.

Key Responsibilities:

• Deliver Risk Engagement Strategy programs including Learning & Development initiatives, offsites, leadership visits, communications, and rhythm-of-business routines—owning end-to-end planning, logistics, stakeholder coordination, and post-event follow-through.
• Deliver AI Strategy for Risk initiatives by coordinating AI/GenAI and automation use-case intake, supporting prioritization, and driving execution in partnership with Risk, Data/Analytics, Technology, and governance teams.
• By / through (indicative but nor exhaustive)
• Building and managing integrated project plans (scope, timelines, milestones, dependencies, resources), ensuring on-time delivery across multiple concurrent workstreams.
• Running project governance and operating cadence (workstream meetings, action tracking, decision logs), escalate blockers, and ensure timely resolution of issues and dependencies.
• Tracking and reporting delivery progress, risks, and issues; develop mitigation plans and ensure appropriate escalation to the Risk India Leader and stakeholders.
• Creating executive-ready communications including crisp PowerPoint updates, status summaries, decision papers, and leadership readouts that highlight progress, risks, adoption, and outcomes.
• Developing and maintaining dashboards and reporting (e.g., Tableau and/or other tools) to provide transparency into milestones, adoption, and value realization for engagement and AI initiatives.
• Supporting process digitization/automation delivery by documenting requirements, coordinating testing/UAT, managing implementation readiness, and partnering with Business Analysts and technical teams to drive deployment.
• Ensuring governance-ready documentation for AI initiatives (e.g., use-case documentation, assumptions, controls/approvals tracking, change management and adoption plans) in line with Risk and enterprise standards.
• Serving as a primary liaison between the Risk India Leader and internal partners, ensuring consistent stakeholder communication, alignment, and execution across initiatives.

Required Skills/Knowledge:

• Bachelor's degree in business, Finance, Information Technology, Data/Analytics, or related discipline with 3–5 years of project/program delivery experience (or 5–7 years in lieu of a degree), preferably within financial services, risk, analytics, or technology transformation.
• Minimum 3 to 5 years of progressive project management experience, preferably within financial services, risk management, or a regulated environment. Demonstrated experience working as a Business Analyst or in process digitization/automation projects is strongly preferred. Proven track record of managing complex projects with multiple stakeholders and cross-functional teams.
• Demonstrated experience delivering process automation and AI-enabled solutions (Machine Learning, AI, GenAI), — with the ability to assess business ideas, translate them into solution requirements, and recommend an appropriate technology approach/use-case mapping in partnership with Analytics and Technology teams.
• Experience supporting delivery of AI/GenAI or advanced analytics initiatives (e.g., use-case intake, execution tracking, adoption/change support), working with Data/Analytics and Technology partners.
• Strong ability to work with senior leaders, manage multiple priorities, and drive execution across cross-functional teams with clear governance and follow-through.
• Advanced PowerPoint skills for executive storytelling (status, decisions needed, risks/issues, outcomes/value).
• Expert knowledge of building Tableau dashboards and delivery/value tracking; comfortable working with data and defining metrics.
• Proficiency with project management and Agile delivery tools (e.g., Jira/Confluence, MS Project/Smartsheet) and familiarity with Agile ways of working.
• Excellent organization, communication, and stakeholder management skills; able to influence without authority and keep teams aligned.
• Proven ability to handle confidential and sensitive information with discretion and sound judgment.
• Experience delivering stakeholder engagement initiatives such as Learning & Development, events, leadership visits/offsites, or communications cadence (as applicable to role scope).

Desired Skills/Knowledge:

• Exposure to Risk governance and controls relevant to AI/GenAI (e.g., model risk concepts, validation/approvals, documentation standards), without needing to be a deep technical expert.
• Experience with process automation / workflow tooling such as Microsoft Power Platform (Power Automate/Power Apps).
• Strong analytical and problem-solving skills; ability to define success metrics, track adoption/value realization, and synthesize insights for leadership.
• Experience operating in a highly regulated environment with compliance/audit considerations and evidence-based delivery.
• Strong change management and communication skills to drive adoption of new tools/processes, including training/enablement support.
• Demonstrated ability to foster collaboration and execution across diverse teams, with a mindset toward innovation and continuous improvement.

Eligibility Criteria: Bachelor's degree in business, Finance, Information Technology, Risk Management, or a related discipline with 3-5 years of experience managing projects, preferably within financial services or risk management environments and 5-7 years of experience in lieu of a degree. Advanced degrees or relevant certifications (e.g., PMP, SAFe, CBAP) will be preferred

Work Timings: 2:00PM to 11:00PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday.
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L04+ Employees can apply.

Grade/Level: 09

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