Representative, Customer Service (L04)
Hyderabad, India
Overview
- Location: Hyderabad, India
- Salary: N/A
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
- Job ID
- 2602222
- Category
- Call Center
- Date posted
- 07/31/2026
Role Title: Representative, Customer Service (L04)
Company Overview:
Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work for® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.
Organizational Overview:
The Home & Auto / Health & Wellness operations team is dynamic team consisting of multiple portfolios for phone bank customer Service. The portfolio is worked out of Hyderabad in India, Manila/Cebu in Philippines and multiple locations in USA. It supports Home & Auto / Health & Wellness. As a Representative, Customer Service , you will play a pivotal role in driving world class Customer experience for the process and resolve queries over the phone.
Role Summary/Purpose:
- The Representative, Customer Service associate has to answer calls and to respond to general customer's inquiries, concerns and complaints.
- Arrange for services requested by the customer.
- Project a professional Company image through phone interaction.
Key Responsibilities:
- Customer Focus - Service calls related to credit card from customers based out of US
Solve queries and concerns on the call. - Arrange for Services required by the Customers.
- Provide customer with Product and Services information.
- Follow up on Customers inquires and resolve.
- Recognize, document and alert the Supervisor of trends in Customers calls
Recommend Process Improvements.
Required Skills/Knowledge:
- Should have excellent Customer centric attitude.
- Excellent English Language Communication Skills.
- Strong written, verbal communication and interpersonal skills
- Working Knowledge of Computers.
- Professional Phone etiquettes and ability to work with teams.
- Should be willing to work in rotational shifts / weekends and be flexible for night shift timing.
- Education qualification to be 10+2 or Graduation.
Desired Skills/Knowledge:
- Previous experience in a call center environment.
- Excellent English Language Communication Skills
- Working Knowledge of Computers.
Eligibility Criteria:
- Education qualification to be 10+2 or Graduation.
- Should have excellent Customer centric attitude.
Work Timings: 8 AM EST to 12 PM EST (purely night shifts) rotational shifts including weekend working (subject to change as per business requirements).
Grade/Level: 04
Job Family Group:
Customer Service OperationsOur Locations
Virtual Hubs
Baltimore, MD/Washington, DC
Boston, MA
Canton, OH
Chennai, India
Dallas, TX
Delhi NCR, India
Kolkata, India
Minneapolis/St. Paul, MN
Phoenix, AZ
Pune, India
Rapid City, SD
San Francisco, CA
Seattle, WA
Physical Hubs United States
Alpharetta, GA
Bentonville, AR
Charlotte, NC
Chicago, IL
Cincinnati, OH
Costa Mesa, CA
New York, NY
Orlando, FL
Salt Lake City, UT
Stamford, CT
Physical Hubs International
Cebu City, Phillippines
Hyderabad, India
Manila, Phillippines
Investing in You
Our benefits and rewards reflect our culture and our values. We listen closely to our employees and continuously evolve how we support them. Putting people first means empowering you to bring your best self to work every day.
Whether you’re joining us to explore new opportunities, grow your financial security, enjoy greater flexibility, or all of the above, we’re committed to helping you achieve your unique ambitions.
Retirement Plan
Secure your future with plans that also include an employer match.
Work - Life Harmony
We believe work should complement your life, not compete with it. With flexible options and understanding, we help you create a balance that works for you, allowing you to thrive both personally and professionally.
Health & Wellness
Your health matters. From physical to mental well-being, we provide resources and support to keep you feeling your best, so you can focus on what matters most – both at work and in life.
Paid Time Off
Everyone needs time to rest and recharge. We offer generous paid time off so you can take the breaks you deserve, whether that means vacation, personal days, observed holidays, or simply stepping away to refresh.
Financial Wellbeing
Financial peace of mind is key to living well. Our programs are designed to help you plan, save, and grow your financial future with confidence and ease.
Living Our Values
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Employee Resource Groups (ERGs)
More than 50% of our workforce is actively engaged with our 8 Employee Resource Group (ERGs). These groups are open for everyone to join, regardless of level, background, or life experiences, so all employees can have the opportunity to be passionate about their interests while fostering connections and driving meaningful initiatives at work. Their ideas turn into actions through passion and help Synchrony be a place where everyone feels welcomed, valued and accepted.
