VP-Analytics, Home Specialty & Merchant Experience (L12)

Organizational Overview:

Our Analytics organization comprises of data analysts who focus on enabling strategies to enhance customer and partner experience and optimize business performance through data management and development of full stack descriptive to prescriptive analytics solutions using cutting edge technologies thereby enabling business growth

Role Summary/Purpose:

VP-Analytics, Home Specialty & Merchant Experience role is a part of India Analytics Hub (IAH). The role involves leading an analytics team and providing strategic insights and developing analytic capabilities and solutions to drive profitable growth for the H&A platform.  This role will partner with the US Analytics team, as well as cross functional partners to deliver actionable insights around P&L performance, channel strategy, customer behavior, value prop measurement and optimization, targeting and segmentation, forecasting, and portfolio diagnostics.This role will be responsible for identifying growth opportunities , optimizing business strategies and derive actionable insights across both the dealer and customer journey.

Key Responsibilities:

• Provide leadership and hands-on analytic support to the Home Specialty & Merchant Experience teams within H&A Platform while leading the India analytics team to design, develop, implement and monitor analytic solutions catering to business priorities and propose new analytic solutions to optimize business value  and dealer/customer experience
• Handle day to day analytic requests for Home Specialty clients & Merchant Experience team, and the prioritization of projects with US Analytics team and stakeholders, lead from strategic perspective
• Lead strategic/complex analytics projects that are priorities for H&A platform from beginning to end, including ideation, data mining, strategy formulation, and presentation of results and recommendations
• Co-own development of analytic agenda and roadmap with US counterpart and deliver on portfolio goals
• Be a hands on leader and willing to roll up sleeves to lead projects , perform data analysis as well as provide strategic thought leadership to more junior analysts
• Together with US analytics teams, foster strong partnership and engagement with both the internal Synchrony business and client teams
• Participate in strategy sessions with Cross Functional stakeholders to drive analytics in support of business goals
• Participate in working sessions /communicate key findings to stakeholders and clients
• Manage, coach and develop a team of 4 analytics professionals dedicated to Home Specialty & Merchant Experience Team
• Formulate strategy and action plan to recruit, retain and develop analytic talent
• Develop & apply advanced analytics to optimize business outcomes
• Share learnings and capabilities with broader analytics community and play an instrumental role in developing use cases to showcase IAH capabilities.
• Partner with Analytics CoE teams to drive best practices and centralized analytic capabilities across clients
• Proactively manage all analytic projects with weekly update on timeline, status, and resource allocation; Ensure delivery of all BAU and strategic projects based on business demand and requirements
• Partner with Digital and Journey Analytics teams to develop and implement analytic solutions to improve customer experience across different channels
• Drive internal initiatives, perform other duties and/or special projects, as assigned

Required Skills/Knowledge:

• Minimum 10 years of experience in building analytics to drive strategy with positive outcomes and measuring impact
•  Minimum 6 years of experience in managing people, developing talent, providing & receiving constructive feedback
• Minimum 6 years of hands-on SQL and SAS programming experience with an ability to leverage advanced algorithms and be efficient in handling complex/large data sets
• Strong credit card P&L expertise, capable of translating complex data into clear, actionable business insights.
• Hands-on analytical skills, including coding, Tableau, and working with diverse data sources (Oracle DB, EDL, etc.). Familiarity with statistical methods and tools such as decision trees, regression, segmentation, NLP, and GPT is essential.
• Advanced development of dashboards and data visualization tools such as Tableau or Birst
• Strong understanding of targeting and segmentation, analytic tools and advanced skills using Excel and PowerPoint strongly preferred
• Strong at managing and coordinating progress across multiple large projects simultaneously.
• People leadership skills, with the ability to coach and mentor team members
• Ability to work in matrix organization, make and enable data driven decisions
• Demonstrated ability to manage complexity/ambiguity and multiple initiatives
• Ability to develop executable strategies, articulate a clear vision, and deliver results
• Strong marketing, creative and analytical skills
• Ability to influence senior corporate decision makers
• Excellent communication skills both written and verbal
• Ability to innovate and find creative solutions to meeting business goals

Desired Skills/Knowledge:

• Strong verbal and written communication skills; ability to engage effectively with a broad range of audiences including senior business leaders, other senior analytics leaders, and highly technical talent
• Ability to influence business strategies and decisions based on analytic insight
• Ability to foster partnership and/or influence senior corporate decision makers
• Ability to ideate, design and lead development of analytic capabilities and solutions 

Eligibility Criteria:

Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 10+ years of relevant analytics experience. Minimum 12+ years of relevant work experience in lieu of specified degree.

Work Timings:: 2 PM to 11 PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal) or LPP
• L10+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L10+ Employees can apply

Level / Grade 12

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