AVP, Lead Agile Marketing Product Owner

Role Summary/Purpose:

Reporting to the VP, Strategic Card Solutions, the AVP, Lead Agile Marketing Product Owner leads and develops a team of Product Owners responsible for delivering Plastic marketing products and capabilities—including card package and card design strategies, inventory readiness, strategic kit and envelope package options, and alternative fulfillment approaches (including no-card solutions). This role translates product strategy into actionable roadmaps, ensuring delivery aligns to client needs, platform integration requirements, and regulatory/compliance obligations.

Partnering closely with Synchrony client teams representing multiple Synchrony clients—as well as technology, operations, compliance, and vendor partners—this leader drives Agile best practices, predictable delivery, and audit-ready outcomes across the plastics product portfolio.

Essential Responsibilities:

• Own and translate plastics product strategy into team-level roadmaps and prioritized backlogs spanning card package/design, inventory, strategic kit and envelope package options, and alternative fulfillment approaches.
• Lead and directly manage a team of 3–4 Agile Marketing Product Owners/resources who work directly with clients; coach on product ownership standards, Agile practices, and delivery execution in a regulated environment.
• Facilitate and oversee Agile routines (backlog refinement, prioritization, sprint feedback) and drive adoption of Agile best practices across marketing teams.
• Partner with Synchrony client teams to translate business strategy into requirements and sequencing; manage tradeoffs across competing priorities.
• Collaborate regularly with technology, operations, compliance, and vendor partners to drive platform integrations and end-to-end delivery.
• Manage cross-team dependencies and risks; proactively remove blockers tied to integration constraints, inventory/process gaps, or execution readiness.
• Ensure compliance and regulatory requirements are embedded in backlog items and delivery plans; coordinate with compliance teams on validation and audit readiness.
• Drive data-informed delivery and optimization by incorporating performance insights into prioritization and iteration planning.
• Track and communicate delivery KPIs (e.g., sprint velocity/capacity utilization, backlog readiness, on-time delivery of compliance items, dependency resolution time, and team engagement/development metrics) to leadership and stakeholders.
• Support additional duties and special projects, as assigned.

Qualifications/Requirements:

• Bachelor’s degree required. In lieu of a degree, HS diploma/GED 7+ years experience partnering with processing and/or card ecosystem platforms and partners in support of marketing-related system designs, integrations, and/or customer communications
• 3+ years of product ownership/product management experience (marketing, customer communications, or regulated fulfillment products preferred).
• 2+ years of people management experience.
• Demonstrated experience leading cross-functional delivery in regulated environments with strong process discipline and attention to detail.
• Experience partnering with processing and/or card ecosystem platforms and partners in support of marketing-related system designs, integrations, and/or customer communications.
• Ability and flexibility to travel for business as required

Desired Characteristics:

• MBA and/or specialization in finance and/or technology.
• Experience with TSYS, First Data, Fiserv
• Experience scaling Agile practices within marketing, customer communications, or operations-adjacent teams.
• Strong collaboration and influencing skills with comfort operating in a matrixed organization supporting multiple clients.
• Familiarity with creative/marketing workflow tools and platforms (e.g., Adobe and/or Salesforce) a plus.
• Proven track record of developing talent and building high-performing, engaged teams.
• Strong communication, stakeholder management, and team leadership skills.

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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