Account Manager
Mechanicsburg, Cumberland, PA
Overview
- Location: Mechanicsburg, Pennsylvania; Stamford, Connecticut; Alpharetta, Georgia; Chicago, Illinois; New York, New York; Charlotte, North Carolina
- Salary: 60,000.00 - 112,000.00 USD Annual
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
- Job ID
- 2602380
- Category
- Credit & Risk
- Date posted
- 08/25/2026
About Versatile Credit:
At the heart of the consumer financing revolution, Versatile Credit stands out as a clear leader. With more than 20 years of proven results, Versatile optimizes buying opportunities through credit with fully integrated technology and strategy to meet the unique needs of merchants, lenders, solution providers, and buying groups in an evolving range of industries. Versatile recently joined Synchrony and will operate independently with the goal of accelerating the technology roadmap for consumer financing solutions, while continuing to serve numerous other lenders and their merchants as we’ve done for so long. Our culture celebrates quick learners, critical thinkers, and problem solvers eager to drive change.
The Role:
As an Account Manager focused on Versatile's Home Improvement solution, you will work closely with customers to understand their businesses, financing workflows, objectives , and evolving needs. You will serve as the primary Home Improvement solution expert within those relationships, helping customers make effective use of the platform, shape new initiatives, and successfully implement new capabilities.
Essential Responsibilities:
- Develop a deep understanding of the core functionality and value propositions of Versatile’s Home Improvement solution, with the ability to discuss both the technical and non-technical aspects of the solution.
- Build and maintain trusted relationships with key account stakeholders, serving as a strategic advisor to support customer initiatives and long-term success .
- Coordinate cross-functional launches and ensure customers and internal teams understand new capabilities, intended use cases, dependencies, and expected value.
- Analyze issues that arise with assigned customers, determine impact, and help develop business solutions to remedy .
- Perform basic software requirements gathering and analysis related to project requests made by assigned customers .
- Interface between users, technical staff, and project management to drive completion of key project deliverables .
- Act as a bridge between assigned accounts and our internal Support and Technology teams to efficiently raise concerns, identify solutions, and drive improvements.
- Lead Business Reviews with your assigned customers , utilizing analytics and performance metrics to demonstrate value, identify trends, recommend improvements, and establish action plans .
- Perform other duties and/or special projects as assigned
Qualifications/Requirements:
- 2 + years' experience in a customer-facing role, such as Customer Success, Account Management, or Customer Support in the Software or Home Improvement spaces .
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers.
- Excellent problem-solving skills and the ability to think strategically.
- Experience working with CRM software (e.g., Salesforce) and other customer success tools is a plus ( e.g. Jira) .
- Strong business acumen with the ability to understand customer objectives and translate them into measurable business outcomes
- Ability to thrive in a fast-paced, dynamic environment and effectively manage multiple priorities.
- Ability and flexibility to travel for business as required
Grade/Level: 09
The salary range for this position is 60,000.00 - 112,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
- Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time.
Job Family Group:
CreditOur Locations
Virtual Hubs
Baltimore, MD/Washington, DC
Boston, MA
Canton, OH
Chennai, India
Dallas, TX
Delhi NCR, India
Kolkata, India
Minneapolis/St. Paul, MN
Phoenix, AZ
Pune, India
Rapid City, SD
San Francisco, CA
Seattle, WA
Physical Hubs United States
Alpharetta, GA
Bentonville, AR
Charlotte, NC
Chicago, IL
Cincinnati, OH
Costa Mesa, CA
New York, NY
Orlando, FL
Salt Lake City, UT
Stamford, CT
Physical Hubs International
Cebu City, Phillippines
Hyderabad, India
Manila, Phillippines
Investing in You
Our benefits and rewards reflect our culture and our values. We listen closely to our employees and continuously evolve how we support them. Putting people first means empowering you to bring your best self to work every day.
Whether you’re joining us to explore new opportunities, grow your financial security, enjoy greater flexibility, or all of the above, we’re committed to helping you achieve your unique ambitions.
Retirement Plan
Secure your future with plans that also include an employer match.
Work - Life Harmony
We believe work should complement your life, not compete with it. With flexible options and understanding, we help you create a balance that works for you, allowing you to thrive both personally and professionally.
Health & Wellness
Your health matters. From physical to mental well-being, we provide resources and support to keep you feeling your best, so you can focus on what matters most – both at work and in life.
Paid Time Off
Everyone needs time to rest and recharge. We offer generous paid time off so you can take the breaks you deserve, whether that means vacation, personal days, observed holidays, or simply stepping away to refresh.
Financial Wellbeing
Financial peace of mind is key to living well. Our programs are designed to help you plan, save, and grow your financial future with confidence and ease.
Living Our Values
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Employee Resource Groups (ERGs)
More than 50% of our workforce is actively engaged with our 8 Employee Resource Group (ERGs). These groups are open for everyone to join, regardless of level, background, or life experiences, so all employees can have the opportunity to be passionate about their interests while fostering connections and driving meaningful initiatives at work. Their ideas turn into actions through passion and help Synchrony be a place where everyone feels welcomed, valued and accepted.
