Assistant Vice President, Sys Admin & AI Solution Architect
Metro Manila, Philippines
Overview
- Location: Philippines
- Salary: N/A
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
- Job ID
- 2601945
- Category
- Technology
- Date posted
- 07/08/2026
Role Summary/Purpose:
As AVP - Sys Admin & AI Solution Architect, you will be the Process Improvement Expert for AI within Source to Pay (S2P) organization. This includes building agents, launching preconfigured agents, and understanding where the best opportunities are to improve and connect processes in Synchrony. Also, you will have the opportunity to work closely with stakeholders and our AI working group to configure Procurement, Sourcing, Risk & Contracts modules of Synchrony’s Coupa system as per Synchrony’s Source to Pay organizations requirements. You will also collaborate with IT teams and Coupa teams for ticketing processes and fixing any issues.
Essential Responsibilities:
- Be a Process Improvement expert for AI within Source to Pay (S2P) organization in Synchrony
- Align with Coupa’s roadmap for AI Agents and collaborate with S2P cross functional teams and AI working group as part of enabling AI related functionalities in Coupa system as needed.
- Have experience in implementing Gen AI features and creating AI agents in any other widely used procurement applications
- Coordinate with Coupa team to provide all the requirements for Source to Pay use cases if any that need to be built within Coupa Agent Studio.
- Have hands-on experience in configuring Procurement / Sourcing modules – CLMA, Sourcing, and Supplier Management, for new implementations and continuous improvement projects
- Develop and maintain configuration timelines and documentation
- Review release notes for Coupa releases and propose process efficiencies in the system
- Lead the process to sanity check and test E2E new configurations along with defect tracking matrix for documentation and resolution of defects
- Collaborate with Coupa support team for resolution of any product issues/defects
- Active on Coupa Community to request new enhancements and to track the progress of new AI related features
- Assist in projects as required to support Source to Pay organization initiatives
- Mentor other team members to deepen understanding of AI concepts
Qualifications/Requirements:
- Graduate or Post-Graduate in any discipline with 5+ years of overall work experience in IT industry, or in lieu of a degree 7+ years of overall work experience in IT industry
- Minimum 5+ years of business knowledge in Procurement, Supplier Management, Contracts (CLMA), Sourcing, Accounts Payable
- 3+ years of experience in implementation of AI / Gen AI features, and Orchestration tools in any widely used procurement applications.
- High level of familiarity and understanding of AI/ML, Deep Learning and Gen AI concepts
- For Internal Applicants:
- Must not be in any corrective action plan (Formal/Final Formal) or PIP
- Employees who have completed 24 months in their current role and level are only eligible to apply.
Desired Characteristics:
- Enthusiasm to learn and keep oneself updated about happenings in the AI domain, especially in Procurement industry
- Ability to take responsible and ethical decisions while implementing AI features
- Ability to handle sensitive issues with uncompromising integrity and confidentiality
- Excellent Communication and Collaboration skills
Grade/Level: 10
Job Family Group:
Information TechnologyOur Locations
Virtual Hubs
Baltimore, MD/Washington, DC
Boston, MA
Canton, OH
Chennai, India
Dallas, TX
Delhi NCR, India
Kolkata, India
Minneapolis/St. Paul, MN
Phoenix, AZ
Pune, India
Rapid City, SD
San Francisco, CA
Seattle, WA
Physical Hubs United States
Alpharetta, GA
Bentonville, AR
Charlotte, NC
Chicago, IL
Cincinnati, OH
Costa Mesa, CA
New York, NY
Orlando, FL
Salt Lake City, UT
Stamford, CT
Physical Hubs International
Cebu City, Phillippines
Hyderabad, India
Manila, Phillippines
Investing in You
Our benefits and rewards reflect our culture and our values. We listen closely to our employees and continuously evolve how we support them. Putting people first means empowering you to bring your best self to work every day.
Whether you’re joining us to explore new opportunities, grow your financial security, enjoy greater flexibility, or all of the above, we’re committed to helping you achieve your unique ambitions.
Retirement Plan
Secure your future with plans that also include an employer match.
Work - Life Harmony
We believe work should complement your life, not compete with it. With flexible options and understanding, we help you create a balance that works for you, allowing you to thrive both personally and professionally.
Health & Wellness
Your health matters. From physical to mental well-being, we provide resources and support to keep you feeling your best, so you can focus on what matters most – both at work and in life.
Paid Time Off
Everyone needs time to rest and recharge. We offer generous paid time off so you can take the breaks you deserve, whether that means vacation, personal days, observed holidays, or simply stepping away to refresh.
Financial Wellbeing
Financial peace of mind is key to living well. Our programs are designed to help you plan, save, and grow your financial future with confidence and ease.
Living Our Values
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Employee Resource Groups (ERGs)
More than 50% of our workforce is actively engaged with our 8 Employee Resource Group (ERGs). These groups are open for everyone to join, regardless of level, background, or life experiences, so all employees can have the opportunity to be passionate about their interests while fostering connections and driving meaningful initiatives at work. Their ideas turn into actions through passion and help Synchrony be a place where everyone feels welcomed, valued and accepted.
