Representative, Customer Service
Metro Manila, Philippines
Overview
- Location: Philippines
- Salary: N/A
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
- Job ID
- 2602666
- Category
- Call Center
- Date posted
- 09/15/2026
At Synchrony, we're proud to be a leading consumer financing company at the heart of American commerce. From health to home, auto to retail, our products have been serving the needs of people and businesses for nearly 100 years. We provide responsible access to credit and banking products to support healthier financial lives for tens of millions of people, enabling them to access the things that matter to them. We are also extremely proud to be recognized as #1 in the Philippines Best Workplaces™ 2026 Large Category by Great Place to Work Philippines®.
As part of our Customer Service Team, you'll have a direct impact on our customers by helping solve their problems while building relationships. Our Customer Service Team is dedicated to ensuring every customer feels supported and valued. We’re here to help cardholders navigate their financial journeys, providing clear information and prompt resolutions. We believe that by empowering our team with the best tools, continuous resources, and a supportive environment we can continue to deliver exceptional service that makes a real difference.
Responsibilities:
- Answer inbound calls from stores and customers regarding all facets of Client Credit Card(s);
- Resolve credit inquiries on new accounts;
- Make use of problem solving/decision making skills to achieve the highest level of customer satisfaction;
- Utilize professional techniques to generate additional revenue via retail, credit, and/or product marketing;
- Comply with over-all call quality standards;
- Adhere to Schedule and Time on System, follow Company Rules and Policies, especially on Time and Attendance.
Qualifications:
- Completed at least 2nd year in College or 2-year Associate course
- Excellent English Verbal and written Communication Skills
- Ability and willingness to recognize, deliver on card service sales opportunities
- Should be Customer Service Centric and with effective Relationship Building skills, demonstrates affinity for building and maintaining rapport with client and customers
- Ability to perform in a fast-paced environment and adaptable to change. Flexibility and adaptability to meet business needs.
- Must have knowledge on basic Computers skills.
- Professional Phone etiquettes and ability to work with a Team
- Amenable to work in Northgate, Alabang and work in a hybrid set-up.
- Reside within 100 km distance from the Muntinlupa hub that can be travelled by at most 4 hours by land.
- Have at least a 30 Mbps wired internet connection when required for the role.
Grade/Level: 04
Job Family Group:
Customer Service OperationsOur Locations
Virtual Hubs
Baltimore, MD/Washington, DC
Boston, MA
Canton, OH
Chennai, India
Dallas, TX
Delhi NCR, India
Kolkata, India
Minneapolis/St. Paul, MN
Phoenix, AZ
Pune, India
Rapid City, SD
San Francisco, CA
Seattle, WA
Physical Hubs United States
Alpharetta, GA
Bentonville, AR
Charlotte, NC
Chicago, IL
Cincinnati, OH
Costa Mesa, CA
New York, NY
Orlando, FL
Salt Lake City, UT
Stamford, CT
Physical Hubs International
Cebu City, Phillippines
Hyderabad, India
Manila, Phillippines
Investing in You
Our benefits and rewards reflect our culture and our values. We listen closely to our employees and continuously evolve how we support them. Putting people first means empowering you to bring your best self to work every day.
Whether you’re joining us to explore new opportunities, grow your financial security, enjoy greater flexibility, or all of the above, we’re committed to helping you achieve your unique ambitions.
Retirement Plan
Secure your future with plans that also include an employer match.
Work - Life Harmony
We believe work should complement your life, not compete with it. With flexible options and understanding, we help you create a balance that works for you, allowing you to thrive both personally and professionally.
Health & Wellness
Your health matters. From physical to mental well-being, we provide resources and support to keep you feeling your best, so you can focus on what matters most – both at work and in life.
Paid Time Off
Everyone needs time to rest and recharge. We offer generous paid time off so you can take the breaks you deserve, whether that means vacation, personal days, observed holidays, or simply stepping away to refresh.
Financial Wellbeing
Financial peace of mind is key to living well. Our programs are designed to help you plan, save, and grow your financial future with confidence and ease.
Living Our Values
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Employee Resource Groups (ERGs)
More than 50% of our workforce is actively engaged with our 8 Employee Resource Group (ERGs). These groups are open for everyone to join, regardless of level, background, or life experiences, so all employees can have the opportunity to be passionate about their interests while fostering connections and driving meaningful initiatives at work. Their ideas turn into actions through passion and help Synchrony be a place where everyone feels welcomed, valued and accepted.
