Representative, Messaging

Role Summary/Purpose:

The Representative, Messaging (Level 4) based in the Philippines is responsible for making outbound calls on various campaigns to existing providers within CareCredit with a clear call to action designed to drive product engagement within the provider’s business. Success in this role requires strong sales acumen, the ability to influence and motivate action through consultative conversations, and consistent execution against daily activity and quality standards.

Performance is measured against call time, number of dials, quality of successful contacts, and overall campaign outcomes.

Essential Responsibilities:

• Conduct outbound telephone consultations with providers to educate them on the value and workings of CareCredit, using a consultative, solutions-oriented approach.
• Leverage sales acumen to uncover needs, position relevant product value, handle objections, and influence providers to act aligned to campaign objectives.
• Provide a superior, professional customer experience while engaging with providers and representing Synchrony/CareCredit brand standards.
• Establish rapport and credibility with a wide variety of provider/customer types; tailor messaging to the audience while maintaining compliance with call guides.
• Utilize call guides and product knowledge to provide practices with product recommendations aligned with the campaign topic and provider needs.
• Identify practice development opportunities and assign to PDS/PDM for follow-up as appropriate.
• Receive and implement constructive feedback from sales managers and coaches to improve sales effectiveness, influence skills, and quality outcomes.
• Deliver on Quality Assurance standards set forth by the organization, including documentation, professionalism, and adherence to call expectations.
• Capture all client interactions accurately and timely in Salesforce (or other designated CRM).
• Perform other duties and/or special projects as assigned.

​Qualifications/Requirements:

• Minimum 1 year of Outbound Call Center experience required.
• Completed at least 2 years in College or 2-year Associate Degree
• Amenable to work in shifting hours between 9:00AM to 8:00PM EST, Mondays to Fridays.
• Demonstrated ability to use various software programs, such as customer tracking tools and Microsoft Office Suite
• Excellent telephone etiquette and verbal communication skills.
• English fluency.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying.
• Inform your manager before applying for any role on Workday.
• Ensure that your Workday Profile is updated (fields such as Education, Prior experience, other skills).
• Must not be any corrective action plan (Formal/Final Formal, PIP)
• Employees who have completed 6 months in current role and level are only eligible.

Desired Characteristics:

• Strong sales acumen with a professional, consultative selling approach; ability to influence others to act and drive campaign outcomes.
• Ability to confidently communicate value propositions, ask effective discovery questions, and overcome objections while maintaining a customer-first experience.
• Knowledge of CareCredit products (preferred).
• Excellent organizational, follow-up, and time management skills with the ability to manage multiple priorities.
• CRM experience (Salesforce/SFDC preferred).
• Self-motivated, results-oriented, and comfortable working toward activity and quality targets.
• Ability to adapt and excel in a fast-paced and pressured work environment.

Grade/Level: 04

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