AVP, Partner Development Manager

Role Summary/Purpose

The Assistant Vice President, Partner Development Manager is responsible for contributing to business growth by expanding Synchrony’s distribution channels through partnership with external platform providers to acquire new merchants and customers and by executing on product delivery for the next generation of consumer financial technology.

The Partner Development Manager requires multi-disciplinary skills of technical analysis, solutions design, financial understanding, commercialization and deep project management acumen to help accelerate the adoption of Synchrony’s products through new distribution channels cultivated through strategic partnerships. The Partner Development Program Manager will align closely with all stakeholders and manage the overall portfolio of partner development in flight, including commercialization of active ones.

A strong technology and/or product background, combined with the ability to work closely with cross functional support teams, agile teams, product managers and internal business leaders while managing the implementation, are critical job requirements. The Partner Development Program Manager is comfortable with ambiguity, can operate in a fast-moving, agile environment, is a team player that collaborates well cross functionally and acts as an owner, proactively taking initiative.

This role offers a unique opportunity to be a key impact player and have significant involvement in Synchrony’s growth agenda and will report to the VP, Partner Development.

Essential Responsibilities:

• Work closely with Products, Strategy, Marketing, IT, Digital and other functional teams to lead and coordinate exploration efforts with prospective and existing partners to define parameters of the partnership, including but not limited to, addressable market opportunity, business case, integration requirements, and commercialization approach.
• Partner with the appropriate Product Team to develop and align on product roadmaps to meet the overall partner integration roadmap, owning the discovery and prioritization of cross-functional requirements
• For active partners, partner with Go-To-Market and Platform Commercial teams to develop commercialization roadmaps, including resource requirements, gaining buy-in from key stakeholders to secure the resources needed
• Own and oversee the execution of the integration execution plans, ensuring all relevant teams are aligned and roadblocks are identified and overcome to meet on time delivery
• Provide leadership and own the escalation point for all issues that might arise across functional teams in assigned workstreams
• Provide updates to senior leaders and other internal and external stakeholders on integration project statuses on a regular basis
• Ensure adherence of all compliance and corporate governance policies throughout the implementation
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor’s Degree or, in lieu of a degree, a high school diploma/GED and 6 years of marketing or product experience in the credit card or financial services industries
• 3+ years marketing or product experience that includes:
  • Ability to influence and coordinate multi-functional teams
• Ability and flexibility to travel for business as required

Desired Qualifications:

• Knowledge of underlying digital payments technology or merchant point of sale CX
• Credit card, consumer finance, payments, financial services or retail services industry experience
• 3+ years conversion or business integration experience
• Agile, Scrum Master or Product Owner experience and certification
• Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed and quickly changing business environment
• Outstanding communications, relationship building, influencing and collaboration skills
• Demonstrated strong process improvement experience, with relevant examples that improved business performance and customer experience
• Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment
• Current knowledge of financial services, payments industry trends, competitors, emerging technologies and companies
• Strong technical knowledge (financial services)
• Experience in Atlassian project management suite (Jira, Confluence, etc.)
• Strong UX/customer experience focus
• Experience working with partners and vendors, where negotiation skills are required
• Proactive, self-starter with a high degree of self-initiation

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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