AVP, Compliance Risk Assessment

Role Summary/Purpose:

The AVP, Compliance Risk Assessment is responsible for managing the ongoing Compliance Risk Assessment (CRA) process for Synchrony including planning, execution, reporting of the results, and continuous enhancement of the program. The AVP role performs quality assurance (QA) and data analytics, produces management reporting (including dashboards), and ensures CRA outputs feed the Enterprise Risk Assessment (ERA) and broader Compliance Program requirements.

The AVP role also supports coordination of the material risks incorporated into the Enterprise Risk Assessment, leads and supports expanding processes, including monitoring and reporting Compliance Risk Appetite Statement (RAS) limits and escalation triggers, maintaining data quality for the Legal Requirements inventory (CTC/CTQs), supporting change management testing for CRA/eGRC enhancements, and responding to requests from regulators, Risk Testing, and Internal Audit. The AVP partners closely with Compliance SMEs and other risk pillars to promote consistency, transparency, and enterprise-wide usability of compliance risk information.

Essential Responsibilities:

• Lead end-to-end execution of CRAs, including planning, scheduling, training, system updates, SME coordination, and delivery of results.
• Conduct and/or manage QA reviews of CRAs to ensure adherence to standards and consistency across assessments.
• Enhance CRA methodology, documentation, governance routines, and tools to promote an enterprise-wide approach.
• Maintain CRA program documentation, procedures, job aids, and training materials, including required annual/biannual updates.
• Analyze inputs (e.g., issues, complaints, testing results) and assess impacts to CRA ratings, themes, and reporting.
• Serve as the Compliance point of contact for quarterly ERA activities for material (Tier 1) compliance risks.
• Coordinate contributors, aggregate compliance risk insights, and ensure accurate representation of compliance risk posture.
• Monitor and report compliance RAS limits, breaches, and escalation triggers, including operating controls and governance routines.
• Prepare and deliver recurring leadership updates on trends, drivers, and remediation status.
• Maintain the Legal Requirements inventory (CTC/CTQs), including workflow processing, data quality reviews, and recurring maintenance forums.
• Partner with stakeholders to improve inventory accuracy, standardization (e.g., product naming), and usability across compliance programs and reporting.
• Maintain and enhance CRA reporting (e.g., Tableau dashboards) and executive/leadership summaries.
• Support eGRC updates, including pre- and post-production testing for CRA functionality changes and enhancements.
• Use data analytics to identify themes, emerging risks, process gaps, and improvement opportunities.
• Review assurance results (e.g., Internal Audit, Risk Testing) and evaluate impacts to compliance risk assessments and risk reporting.
• Support responses to documentation requests from regulators, Internal Audit, and other governance stakeholders.
• Build partnerships across Compliance, Risk, 1LOD, and other stakeholders to drive standards adoption, reporting alignment, and process improvements.
• Lead or support special projects as assigned, including new process introductions and enhancements.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree and 3+ years of experience in governance, risk, and controls within a financial institution; or in lieu of a degree, 5–7+ years of relevant financial services experience in governance, risk, and controls.
• Working knowledge of regulatory expectations for compliance programs and general familiarity with U.S. laws (and, where applicable, Canadian laws) relevant to Synchrony.
• Strong written and verbal communication skills, including the ability to produce clear governance documentation and leadership-ready reporting.
• Experience using risk/compliance tools and reporting solutions (e.g., eGRC, SharePoint/Teamsites, Tableau, or similar platforms).
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Advanced proficiency in Microsoft Excel, PowerPoint, and Word; familiarity with workflow/automation tools (e.g., Power Apps) preferred.
• Ability to influence across a matrixed organization and build strong cross-functional relationships as a trusted business partner.
• Strong analytical, risk management, and problem-solving skills with attention to detail.
• Project and process management skills, including the ability to manage multiple priorities and deadlines.
• Experience developing and maintaining dashboards and management reporting (Tableau preferred).
• Understanding of regulatory guidance and industry best practices applicable to banking operations and consumer compliance.
• Certification preferred: Certified Regulatory Compliance Manager (CRCM).

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: