AVP, Product Optimization Analyst

Role Summary/Purpose:

The AVP, Product Optimization Analyst will be responsible for supporting all related product optimization analytical activities across SYF new products.

We are seeking a highly analytical and collaborative Product Optimization Analyst to join our team.

This role offers a unique opportunity to work cross-functionally with product, credit,  finance, commercial, digital, technology teams to drive analytics and optimization strategies across new and existing products, installment, revolving, digital wallet initiatives, new features, capabilities and distributions channels.

The right candidate for this position will have the chance  to drive product performance optimization while working on cutting-edge solutions and process innovation, including underwriting enhancements, collaborating with diverse teams to make a significant impact on our digital and financial product offerings.

We are looking for an innovative, proactive and naturally curious candidate who will play a central role in working with internal and external parties to deliver best in class analytics to develop and deliver the future strategy for our new product offerings.

This role reports to the SVP, Product Optimization.

Essential Responsibilities:

• Provide primary analytical support for Product Optimization analytics and strategies. Analyze large and complex datasets to uncover insights that inform product optimization strategies.
• Collaborate with product, finance, credit, commercial, analytics, client and digital teams to support and influence the development and enhancement of new products, features, capabilities and digital wallet solutions.
• Analyze and segment customers by product, terms, pricing, behavior, adoption, credit performance and profitability to ensure targeting strategies meets the needs of our client partners, customers and SYF
• Leverage client partners data share and work with external data providers to understand “off-us” customer behaviors, economics and competitive landscape to optimize products
• Utilize statistical modeling, advanced analytical techniques, and data visualization tools to develop actionable recommendations for business and technical stakeholders.
• Design and implement analysis frameworks to measure product performance and identify opportunities for improvement
• Partner with SME’s across the organization to accelerate learning of data structure and contents
• Communicate findings clearly and effectively through reports, dashboards, and presentations to both technical and non-technical audiences.
• Support product testing, experimentation, and validation efforts with rigorous data analysis.
• Establish test and control strategies and create metrics to measure/track performance of those strategies
• Perform other duties and/or special projects as needed

Qualifications/Requirements:

• Bachelor’s degree in Business, Statistics, Mathematics, Data Science, Economics and 6+ years of progressive work experience with data/analytics in the banking/financial services industry, credit, finance, marketing, modeling  or in lieu of degree 7+ years of work experience establishing and managing analytics in the financial services, credit card, consulting, and/or payments industry
• 3+ years using statistical analysis tools such as SAS, R, Python to perform data mining and complex statistical analyses
• 3+ years leading large-scale analytics projects
• 3+ years of experience in analytics roles with cross-functional stakeholders such as marketing, credit risk, finance, others
• 2+ years of experience with data visualization tools (i.e: Tableau, SAS Viya, Power BI)
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Master's degree / MBA in Statistics, Economics, Mathematics, or another quantitative field
• Extensive knowledge of card industry P&L, drivers and assumptions
• Understanding of credit risk performance, targeting and segmentation, retail analytic tools and advanced skills using Excel and PowerPoint strongly preferred
• Experience justifying assumptions/inputs and explaining complex analytics outputs and recommending strategies to varied stakeholder groups
• Project management, communications, multi-tasking, ability to work independently, relationship management skills are keys to success
• Hands-on experience with statistical modelling and advanced analytics (machine learning) techniques
• Excellent communication and presentation skills with proven experience interacting with all levels of the organization including explaining complex data clear and concisely.
• Experience developing, testing, documenting and maintaining standardized outcome metrics meeting diverse client needs and delivering via regular data dashboards to reflect business performance

Grade/Level: 11

The salary range for this position is 115,000.00 - 200,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to our nearest Hub (either virtual or physical) for in-person engagement activities such as weekly business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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