AVP, Supplier Contract Governance & Risk Management
Stamford, CT
Overview
- Location: Stamford, Connecticut; Phoenix, Arizona; Bentonville, Arkansas; Costa Mesa, California; San Francisco, California; Baltimore, Maryland; Lake Mary, Florida; Orlando, Florida; Alpharetta, Georgia; Chicago, Illinois; Kansas City, Kansas; Boston, Massachusetts; Minneapolis-St. Paul-Bloomington, Minnesota; New York, New York; Charlotte, North Carolina; Cincinnati, Ohio; Canton, Ohio; West Chester, Ohio; Rapid City, South Dakota; Dallas, Texas; Seattle, Washington
- Salary: 90,000.00 - 155,000.00 USD Annual
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
- Job ID
- 2601143
- Category
- Marketing
- Date posted
- 04/21/2026
Role Summary/Purpose:
The AVP, Growth Supplier Contract Governance & Risk Manager leads post-award contract governance and supplier lifecycle management for third-party suppliers supporting Synchrony’s Growth function. This role ensures Synchrony achieves the negotiated value from supplier agreements by operationalizing and enforcing contract terms, SOWs, SLAs/KPIs, remedies, and governance cadences, while also owningkey supplier relationshipsacross onboarding, ongoing monitoring, renewal, and exit.
This role requiresdemonstratedpreviousexpertisein contract governance, project management, process simplification,and supplier riskmanagement.A successful candidate willdemonstratepast experienceworkingindependently, resolvingcomplex supplierand/orcontract issues, improvinggovernance processes, and is accountable for results,including coachingother team membersand setting priorities for supplier governance activities.
Essential Responsibilities:
Contract Governance & Commercial Performance
- Build, execute and evolve a Growth-focused contract governance framework; independently perform contract/SOW/SLA reviews to confirm obligations, deliverables, and performance requirements are implemented and tracked to completion.
- Operationalize contracts into measurable governance routines (e.g., dashboards/scorecards, governance calendar,decisionand action logs) and continuously simplify/standardize processes to reduce cycle time and defects.
- Monitor and enforce SLAs/KPIs;identifyand pursue contractual levers tied to performance and value realization (e.g., service credits, acceptance criteria, escalation paths, dispute procedures, material breach triggers) and ensure outcomes are documented.
- Partner with Procurement/Sourcing, Legal, Compliance, Risk, and businessownersto manage contract deviations and lifecycle events (change control, remediation commitments, renewals, terminations), setting priorities and coachingother team memberson contract governance practices.
Supplier Management & Third-Party Risk Oversight
- Lead supplier relationships across the supplier lifecycle for assigned Growth suppliers, ensuring adherence to Synchrony Supplier Risk Management policies and SRMP requirements and accountability for results.
- Partner with Supplier Risk Management to execute enhanced surveillance activities as applicable;identifyincidents, control gaps, and trends; drive remediation plans,validateevidenceclosure, and escalate as needed.
- Liaise with Growth business owners to deliver supplier requirements, assessments, and governance reporting; resolve complex supplier issues through root-cause analysis, corrective action planning, and sustained follow-through.
- Apply working knowledge of Synchrony’sEnterprise Risk Management protocols includingleveragingthe processuniversefor Growth to align suppliers to L3 processes; partneringwith Functional QA/Compliance to align CTC/CTQ requirements andunderstanding/maintainingsupplier risks and controlsincluding the documentation.
- Perform other duties and/or special projects as assigned.
Qualifications/Requirements:
- Bachelor’s degree. In lieu of degree HS diploma/GED with 8+ years of supplier management, supplier oversight, procurement,contractsmanagement, and/or third-party risk in a regulated environment
- 5+years experiencein supplier management, supplier oversight, procurement,contractsmanagement, and/or third-party risk in a regulated environment.
- 3+ years of hands-on contract governance experience (post-award), including interpretation/enforcement of SOWs/SLAs/KPIs, change controls, and supplier performance remedies/escalations.
- 2+ years supplier management/oversight experience within financial services (or similarly regulated industry)
- Demonstrated ability to work independently, resolve complex/ambiguoussupplierand contract issues, and drive cross-functional outcomes.
- Demonstrated ability to lead process simplification/automation and implement improvementsthat measurablyreduce cycle time or risk exposure.
- Project management experience
- Ability and flexibility to travel for business as required
Desired Characteristics:
- Proven experience building strategic supplier relationships while improving performance, reducing defects, and managing risk.
- Strong fluency in risk management concepts (L3 process alignment, risk statements, controls, testing/evidence, CTC/CTQ) and translating them into supplier requirements.
- Experience supporting competitive events/negotiation handoffs with Sourcing/Legal andparticipatingin contract governance discussions.
- Strong analytical, documentation, and executive communication skills (dashboards, scorecards, governance readouts).
- Experience in consumer financial services (credit card/retail environment) preferred.
- Experience with Coupa,eGRC,Tableau,SASor similar tools preferred.
Grade/Level: 11
The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
- Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
MarketingOur Locations
Virtual
Dallas, TX
Seattle, WA
Boise, ID
San Francisco, CA
Rapid City, SD
Phoenix, AZ
Minneapolis, MN
St. Paul, MN
Canton, OH
Baltimore, MD
Washington, DC
Boston, MA
Delhi NCR, India
Kolkata, India
Pune, India
Chennai, India
Hybrid United States
Alpharetta, GA
Bentonville, AR
Charlotte, NC
Chicago, IL
Cincinnati, OH
Costa Mesa, CA
New York, NY
Orlando, FL
Salt Lake City, UT
Stamford, CT
Hybrid International
Cebu City, Phillippines
Hyderabad, India
Manila, Phillippines
Investing in You
Our benefits and rewards reflect our culture and our values. We listen closely to our employees and continuously evolve how we support them. Putting people first means empowering you to bring your best self to work every day.
Whether you’re joining us to explore new opportunities, grow your financial security, enjoy greater flexibility, or all of the above, we’re committed to helping you achieve your unique ambitions.
Retirement Plan
Secure your future with plans that also include an employer match.
Work - Life Harmony
We believe work should complement your life, not compete with it. With flexible options and understanding, we help you create a balance that works for you, allowing you to thrive both personally and professionally.
Health & Wellness
Your health matters. From physical to mental well-being, we provide resources and support to keep you feeling your best, so you can focus on what matters most – both at work and in life.
Paid Time Off
Everyone needs time to rest and recharge. We offer generous paid time off so you can take the breaks you deserve, whether that means vacation, personal days, observed holidays, or simply stepping away to refresh.
Financial Wellbeing
Financial peace of mind is key to living well. Our programs are designed to help you plan, save, and grow your financial future with confidence and ease.
Living Our Values
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Employee Resource Groups (ERGs)
More than 50% of our workforce is actively engaged with our 8 Employee Resource Group (ERGs). These groups are open for everyone to join, regardless of level, background, or life experiences, so all employees can have the opportunity to be passionate about their interests while fostering connections and driving meaningful initiatives at work. Their ideas turn into actions through passion and help Synchrony be a place where everyone feels welcomed, valued and accepted.
