AVP, Virgin Technology

Role Summary/Purpose:

The Cobrand Client Team is looking for a collaboration minded, multi-talented person to join our team. The ideal candidate enjoys working on a team and loves a good challenge.

The AVP, Virgin Technology is an individual contributor working in Synchrony’s Technology organization. The candidate will drive the day-to-day operations of the Virgin Red credit program and its related technologies, delivering continual service improvements, developing the platform and maintaining operational metrics. This role will be responsible for driving technology solutions to meet growth, productivity, and compliance objectives for our retail partner.

Essential Responsibilities:

• Provide relationship management, project management, production support, and technical expertise for Synchrony partners under the Digital sales platform
• While this role will keep checklists and develop process documentation as appropriate – this is not a job where you follow a checklist or process. You are encouraged to figure out how best to meet a client’s expectations by being curious, asking questions, and connection with the broader SYF teams to solve unique client problems
• Develop creative solutions to support business strategy or resolve issues by applying Synchrony’s technology capabilities
• Drive and support technology development initiatives leveraging Agile processes, including client integration and functional/user acceptance testing
• Maintain and communicate project status, milestones and critical issues with various stakeholders (leadership, business, client, and technology)
• Develop understanding of partner’s systems environment and technology processes, and ensure alignment between Synchrony and partner’s technology teams
• Participate in on-call rotation for Synchrony production issues that impact partners and cardholders
• Perform other duties and/or special projects as needed

You are the right candidate if you…

• You are naturally curious and an independent thinker who enjoys sharing ideas and solving problems.
• Have tech chops: You need to be ready to get into the weeds on complex technology solutions.
• You are able to see big picture, but know the devil is in the details. The AVP, Virgin Technology craves getting into the weeds on hard problems and figuring out how to make things work.
• Have passion: Sure, you can triage, but are you passionate about finding solutions in a high-speed environment?
• Have common sense: Building is important, but do you think through designs to ensure they’re the best solutions first?
• Are slightly obsessed with solution design: Do you focus on failure scenarios, performance, data integrity, continuous improvement…all the good stuff?
• Learn quickly and adapt to new technology: Let’s face it – technology changes by the minute. Are you able to quickly adapt and learn, and propose new solutions to improve the tech that powers our consumer experience?
• Think like a customer: Central to our products is our understanding of our customers’ needs and requirements. Do you consider UX in your decision making, and think like a customer?
• Think like a CIO and own all tech for the partner. Demonstrate understanding of complex systems and business impacts.

Qualifications/Requirements:

• Bachelor's degree and 4 years of Technology experience OR in lieu of degree, High School Diploma/GED and 8 years of Technology experience
• Minimum 2 years of experience with leading initiatives, including gathering business requirements, planning and defining enhancements, and execution/delivery using Waterfall/SDLC or Agile frameworks
• Superior verbal, written, and client communication skills, as well as the ability to manage expectations of the business, partners, team members, leadership, and external groups
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience in managing relationships with external clients. Travel and/or Cobrand partnership experience preferred.
• Experience in payments, banking, or financial services industries
• Experience with Agile framework/methodologies, including proficiency with JIRA or related tools
• Experience with API integrations, including design, testing support, and troubleshooting
• Experience and knowledge of online technologies and development approaches
• Demonstrated ability to be effective in a distributed organization with leveraged resources across various business and technology teams
• Strong business acumen to understand Synchrony’s and retail partner’s business processes
• Strong customer and client focus, with ability to manage expectations
• Possess critical thinking, analytical, and influencing skills
• Demonstrated competency with linking business strategy with technology initiatives

Grade/Level: 11

The salary range for this position is 90,000.00 - 155,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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