Senior Analyst, Legal Operations & Litigation Support

Role Summary/Purpose:

The role of the Senior Assistant Legal Operations and Litigation Support is to provide administrative support to AVP, Legal Operations and the Litigation team. The Senior Assistant, Legal Operations and Litigation Support is responsible for working with AVP, Legal Operations with respect to all aspects of the Legal’s supplier management program including onboarding, monitoring and offboarding of Synchrony suppliers. Additionally, the Senior Assistant, Legal Operations and Litigation Support is responsible for working with the Litigation Team to review and implement assignment of new litigation matters, communicate with internal litigation team and outside counsel, coordinate litigation settlement payments, generate settlement-related tax reporting, administer the litigation database for matter management and invoice review, and support for case handling in connection with lawsuits, regulatory inquiries, arbitration matters, threatened litigation, certain escalated customer complaints, and complex subpoenas.

Essential Responsibilities:

• Provide supplier risk management support to AVP, Legal Operations, including managing supplier relationships throughout the entire lifecycle, partnering with Sourcing, Purchasing and Supplier Risk Management Teams and Subject Matter Experts to execute assigned tasks efficiently.
• Partner with Legal supplier owners to deliver on supplier risk management program requirements, leverage reporting to manage and complete assigned supplier relationship tasks, and ensure appropriate documentation for required Supplier Risk Management program is maintained per company requirements.
• Manage day to day purchasing and invoice inquires on behalf of suppliers.
• Provide support to Synchrony’s Litigation team including all aspects of case handling in connection with lawsuits, regulatory inquiries, arbitration matters, threatened litigation, certain escalated customer complaints, and complex subpoenas.
• Ability to manage multiple cases/projects simultaneously and deliver on demanding deadlines with minimal supervision.
• Assist litigation case intake and assignment process.
• Generate weekly, monthly, and quarterly reports of litigation matters to litigation team and to various other functions (operations, compliance, and risk).
• Generate year-end settlement reports for 1099 tax reporting and work with the Tax Center of Excellence to finalize information for tax filings.
• Coordinate with outside counsel and internal finance team regarding settlement payments and other financial administration.
• Coordinate with the internal finance team regarding arbitration fees, litigation settlement contributions and account adjustments.
• Meet weekly with the AVP, Legal Operations Manager, Sr. Assistant, Litigation Support and the Legal Executive Administrative Assistant to review, reconcile, and resolve any billing issues with law firm invoices.
• Assist with quarterly settlement check accruals.
• Serve as the Litigation Database system Administrator.
• Maintain litigation records in accordance with policies and procedures.
• Generate Legal Hold notices to Synchrony employees at the direction of the Litigation and Commercial counsel.
• Generate weekly Legal Hold reports to Synchrony Information Technology teams.
• Assist AVP, Legal Operations, Litigation team and outside counsel with document production requests.
• Assist with in-person service of process across Synchrony hubs.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Ability to attend the Supplier Manager course and become Supplier Manager certified.
• Excel experience for at least 3 years, working knowledge of Word and PowerPoint.
• Ability to learn new applications (T360 and Exterro) with training to serve as application administrator.
• Experience with OneFD,
• Experience with or ability to learn ACM, I2R and Debt Manager (DM 10), and Content Navigator Production (statements and letters).
• Experience with or ability to learn Coupa and SAS Viya.
• The hours are US time zones 8 am-5 pm Monday-Friday with the willingness to work a flexible schedule including overtime.

Desired Characteristics:

• Strong knowledge of Synchrony’s overall business operations.
• Familiarity with litigation documentation (complaint, subpoena, etc.).
• Strong teamwork and interpersonal skills with ability to interface with cross-functional teams.
• Professional etiquette, positive attitude and good attendance.
• Excellent oral and written communication abilities.
• Unquestioned integrity, ability to maintain confidentiality, and high ethical standards.
• Excellent interpersonal skills and ability to effectively receive and implement feedback.
• Well-developed time management skills and ability to prioritize and self-starting nature
• Demonstrated ability to creatively solve problems.
• Experience in a legal environment (law firm or in-house legal department) or familiarity with litigation.

Grade/Level: 09                  

The salary range for this position is 60,000.00 - 112,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: