VP, HR - Customer Service
Stamford, CT
Overview
- Location: Stamford, CT
- Salary: 150,000.00 - 250,000.00 USD Annual
About Us
Synchrony is more than a financial services company, we’re a team of passionate innovators committed to delivering best-in-class solutions that support millions of customers across the U.S. With a bold focus on technology, data, and digital innovation, we create meaningful experiences that simplify lives and enable financial wellness.
When you join Synchrony, you become part of an inclusive culture where your voice matters, your growth is championed, and your work drives impactful results.
Job Description
- Job ID
- 2600956
- Category
- HR
- Date posted
- 04/04/2026
Role Summary/Purpose:
TheVP, Human Resources,Customer Service will lead a team to support theprimary business clientsacross the US and partner globally with IN and PH based teams. This individual will actas a business partner on servicing initiatives including driving critical thinkingfor our key priorities - Strategic WorkforcePlanning, Career& Skill Development, HR Operational Excellence, Employee Experience and Engagement, and Performance Management.This role will work closely with HRteamsglobally who have a connection point with operational servicing to drive connections across global servicing.
Essential Responsibilities:
- LeadtheUSHubHR team to ensure alignment and implementation of business and HR strategies, policies, and programs, and create and deliver effective HR solutions for complex, strategic businesschallenges.
- Partner with managers of people to provide strategic direction and delivery related to organizational design, recruiting, succession management, talent management and development, employee relations matters, resource planning, compensation and benefits, and performance management.
- Partner with leaders to promote a great culture in support of Synchrony’sValues,our Way of Workingand help ensure meaningful engagement plans are developedand executed.
- Act as an ‘agent of change’ and drive culture shifts to meet longer term business goals, strategies, andcosttargets.
- Manage employee relationships on a proactive basis and provide input to our Employee Relations and Labor Strategies
- Facilitatethe identification and management of High Potential individuals andidentifyingtraining, education and development needs and providingappropriate solutionstailored to meet the needs of individual businesses.
- Provide input into assessments on current and future employee potential; support the completion of Talent Reviews and succession plans;identifyand be aware of potential Talent at all levels of the organization.
- Identifykey human resource needs and partners with leaders and HR peers to provide a full complement of services to the organization.
- Monitor adherence to all relevant Human Resource-related policies and practices.
- Rigorously manage HR compliancein accordance withapplicable employment laws, state and government regulations and Synchrony policies and procedures.
- Execute/translate US HR policies and procedures.
- Perform other duties and/or special projects as assigned
Qualifications/Requirements:
- Bachelor's degree andminimum8+ years of increasing HRBusiness Partnerexperience– in lieu of a degree, 12+ years of increasing HR Leadership experience.
- Past or current experience supporting multiple executive level clients,exemptand non-exempt employees.
- Past or current experience directly managing or providing oversight and guidance to HR Generalists.
- Past or current experience supporting a geographically diverse, matrixed client group.
Desired Characteristics:
- Demonstrated strength in coaching, employeerelationsand conflict resolution.
- Proven experience as an effective business partner for senior levels.
- Experience within financial services and/orcustomer serviceorganizations.
- A minimum of2 years’experience working with remote/virtual teams.
- Excellent verbal and written communication, interpersonal, organizational, and multi-tasking skills.
- Past or current experience supporting multiple executive level clients.
- Experience with regulations such as OFCCP audits, EEOC (Equal Employment Opportunity Commission) Complaints and resolutions and AAP reporting.
- Master's degree in human resources or Business-Related Field.
- Strong influence and change management skills.
- Demonstrated ability to drive HR processes and to deliver high quality HR services in afast paced,high changeenvironment.
Grade/Level: 14
The salary range for this position is 150,000.00 - 250,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.
Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.
Salaries are adjusted according to market in CA, NY Metro and Seattle.
Our Way of Working:
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to our nearest Hub (either virtual or physical) for in-person engagement activities such as weekly business or team meetings, training and culture events.
*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences.
Eligibility Requirements:
- You must be 18 years or older
- You must have a high school diploma or equivalent
- You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
- You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
- New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Our Commitment:
When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.
This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all.
Reasonable Accommodation Notice:
- Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
- If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627. Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time
Job Family Group:
Human ResourcesOur Locations
Virtual
Dallas, TX
Seattle, WA
Boise, ID
San Francisco, CA
Rapid City, SD
Phoenix, AZ
Minneapolis, MN
St. Paul, MN
Canton, OH
Baltimore, MD
Washington, DC
Boston, MA
Delhi NCR, India
Kolkata, India
Pune, India
Chennai, India
Hybrid United States
Alpharetta, GA
Bentonville, AR
Charlotte, NC
Chicago, IL
Cincinnati, OH
Costa Mesa, CA
New York, NY
Orlando, FL
Salt Lake City, UT
Stamford, CT
Hybrid International
Cebu City, Phillippines
Hyderabad, India
Manila, Phillippines
Investing in You
Our benefits and rewards reflect our culture and our values. We listen closely to our employees and continuously evolve how we support them. Putting people first means empowering you to bring your best self to work every day.
Whether you’re joining us to explore new opportunities, grow your financial security, enjoy greater flexibility, or all of the above, we’re committed to helping you achieve your unique ambitions.
Retirement Plan
Secure your future with plans that also include an employer match.
Work - Life Harmony
We believe work should complement your life, not compete with it. With flexible options and understanding, we help you create a balance that works for you, allowing you to thrive both personally and professionally.
Health & Wellness
Your health matters. From physical to mental well-being, we provide resources and support to keep you feeling your best, so you can focus on what matters most – both at work and in life.
Paid Time Off
Everyone needs time to rest and recharge. We offer generous paid time off so you can take the breaks you deserve, whether that means vacation, personal days, observed holidays, or simply stepping away to refresh.
Financial Wellbeing
Financial peace of mind is key to living well. Our programs are designed to help you plan, save, and grow your financial future with confidence and ease.
Living Our Values
Our Way of Working
We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events.
Employee Resource Groups (ERGs)
More than 50% of our workforce is actively engaged with our 8 Employee Resource Group (ERGs). These groups are open for everyone to join, regardless of level, background, or life experiences, so all employees can have the opportunity to be passionate about their interests while fostering connections and driving meaningful initiatives at work. Their ideas turn into actions through passion and help Synchrony be a place where everyone feels welcomed, valued and accepted.
