AVP, Solution Architect (L11)

Role Title: AVP, Solution Architect (L11)

Company Overview: Synchrony (NYSE: SYF) is a leading consumer financing company that has been at the heart of American commerce and opportunity for nearly a century. Synchrony delivers credit and banking products that empower tens of millions of consumers to improve their financial lives and access what matters most. Leveraging innovative solutions that are shaping the future of retail commerce, Synchrony supports the growth and success of some of the nation’s most respected brands, alongside hundreds of thousands of small and midsize businesses, including health and wellness providers. Committed to excellence in service and culture, Synchrony is proud to be named as #3 as a Great Place to Work® in India and is honored to be ranked the #1 Best Company to Work For® in the U.S. by Fortune magazine and Great Place to Work®. For more information, visit www.synchrony.com.

Organization Overview

Synchrony's Engineering Team is a dynamic and innovative team dedicated to driving technological excellence. As a member of this Team, you'll play a pivotal role in designing and developing cutting-edge tech stack and solutions that redefine industry standards.

 The Credit Card that we use every day to purchase our essentials and later settle the bills - A simple process that we all are used to on a day-to-day basis. Now, consider the vast complexity hidden behind this seemingly simple process, operating tirelessly for millions of cardholders. The sheer volume of data processed is mind-boggling. Fortunately, advanced technology stands ready to automate and manage this constant torrent of information, ensuring smooth transactions around the clock, 365 days a year.

Our collaborative environment encourages creative problem-solving and fosters career growth. Join us to work on diverse projects, from fintech to data analytics, and contribute to shaping the future of technology. If you're passionate about engineering and innovation, Synchrony's Engineering Team is the place to be.

Role Summary:

AVP, Solution Architect, seeking a Technology Lead/Senior Technical Business Analyst to drive partner onboarding success by leading cross-shore teams focused on partner integration, testing, and resiliency. This role ensures integration environments are available and stable, and partners effectively with engineering, infrastructure, and product teams to execute strong change/release management and production readiness. You will troubleshoot integration issues end-to-end, perform root-cause analysis using logs and data, and coordinate fixes with Agile delivery teams. The role also includes building and managing testing enablement capabilities such as mock data, test intake workflows, test data management, and communication plans to improve quality and speed. The ideal candidate brings deep experience with SOAP/REST web services, Java and database fundamentals, SQL/NoSQL technologies, CI/CD (e.g., Jenkins), cloud platforms (PCF/AWS), and monitoring tools like Splunk, along with strong Agile execution, stakeholder management, mentorship skills, and flexibility to support critical releases/incidents.

Key responsibilities:

• Lead multiple cross-shore technology teams focused on partner integration, partner testing, and resiliency disciplines in partner onboarding process
• Influence and collaborate to ensure integration environment availability and effective change manage
• Analyze integration defects, troubleshoot systems, identify root cause and implement fixes in collaboration with other Agile build teams
• Develop and manage tools that facilitate testing, including but not limited to mock test data, testing intake requests, and communication plans
• Strong technical understanding of Java coding, Database structures, Log analysis, Infrastructure layer to support the partner onboarding process
• Mentor and influence up and down the chain of command
• Participate in Agile scrums with cross-functional teams
• Participate in agile sprints including planning, daily standups, backlog grooming sessions and reviews
• Participate in the innovation workshop
• Participate in regular presentation and update on improvement process and client onboarding progress
• Perform other duties and/or special projects as assigned

Qualifications/Requirements:

• Bachelor's degree and 10 years of technology experience or equivalent leadership program experience including 3+ years experience on technical business analyst
• Critical Thinking and Creativity
• Excellence in communication with technical and non-technical peers
• Strong analytical and problem-solving skills
• 5+ years of experience building and consuming web services via SOAP and REST
• 5+ years of experience  in SQL and NoSQL technologies, data modeling, query optimization, caching strategies, and transactional vs eventual consistency trade-offs. 
• Familiarity with Micro-Frontends and front-end platform governance is a plus. 
• Strong understanding of SDLC (Agile), release/change management, incident management, and production readiness expectations.
• AI-assisted development proficiency (e.g., GitHub Copilot/enterprise LLM tools) to accelerate design, coding, testing, and documentation—used responsibly with security, privacy, and IP considerations. 
• Excellent communication, stakeholder management, and problem-solving skills; ability to lead cross-team design discussions and drive alignment. 
• Flexibility to support critical releases/incidents as needed.
• Deep Agile expertise
• Strong cross-functional team player with the ability to work seamlessly across a matrix organization and partner with global development companies.
• Experience with continuous integration environments like Jenkins
• Experience building and deploying application on Pivotal Cloud Foundry, AWS, or other cloud environments
• Experience with test data management, test case coverage, and associated maintenance
• Experience using Splunk (or equivalent)
• Experience automation and innovation of easing business onboarding problems
• Ability and flexibility to travel for business as required

Eligibility Criteria :

• Bachelor's degree and 10 years of technology experience or equivalent leadership program experience including 3+ years experience on technical business analyst

Work Timings:  2:00 PM to 11:00 PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs) We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR. Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L09 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L09+ Employees can apply

Level / Grade : 11

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