Manager Controllership, Cash Accounting (L09)

Role Title : Manager Controllership, Cash Accounting (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being
• We provide career advancement and upskilling opportunities for all to take up leadership roles

Organizational Overview: Controllership organization within Finance COE responsible to monitor day-to-day accounting activities involved in Synchrony business. Controllership mostly covers Cash Accounting, general accounting, client accounting, reconciliations, closing & reporting, system maintenance, governance related sub-processes. Every process contributes to our quarterly & annual financial close process and ensure that we have accurate external reporting.

Role Summary/Purpose: The Project Lead (IC) for the Cash Accounting team drives end-to-end delivery of key initiatives that strengthen cash operations, controls, reconciliation quality, and reporting. This role partners closely with Cash Balancing, Draft Payables, Escheatment, Technology, and upstream/downstream stakeholders to identify gaps, implement process improvements, and ensure sustainable execution through strong governance and documentation.

Key Responsibilities:

• Maintain a thorough understanding of end-to-end Cash Accounting processes, including transaction flow, key systems and data sources in order to provide expert guidance to support various projects, process improvement initiatives.
• Project delivery: Lead assigned Cash Accounting projects from intake through implementation, including scope, plan, timeline, RAID (risks, assumptions, issues, dependencies), and status reporting.
• Process improvement: Identify control gaps, reconciliation breaks, inefficiencies, and manual work; design and execute solutions using Lean/automation opportunities.
• Cross-functional coordination: Collaborate with Operations, Controllership, Treasury, Compliance, Audit, and Technology teams to align requirements and deliver outcomes.
• Metrics & governance: Define/track KPIs (e.g., aging, breaks, recon timeliness, exceptions, write-offs, SLA adherence) and provide recurring performance insights and dashboards.
• Controls & compliance: Ensure procedures meet policy requirements; support internal/external audits and evidence preparation; strengthen documentation and control testing readiness.
• Documentation: Maintain SOPs, process maps, control narratives, and change logs; ensure smooth handoffs and knowledge transfer.
• Change management: Manage stakeholder communications, training, and adoption plans to ensure solutions stick and teams are enabled.
• Root cause analysis: Perform deep dives on recurring issues, define corrective actions, and drive closure with measurable results.
• Support leadership: Provide recommendations to Process Owner/Managers based on data, trends, and operational risk considerations. Support of Governance initiatives such as job aid reviews, updates, and testing
• Support of internal and external audits and internal control reviews
• Support ad-hoc reporting requests
• Other duties as assigned

Qualifications/Requirements:

• Bachelor’s degree in Accounting or Finance and a minimum of 3 years of accounting experience in the banking or financial services industry; or in lieu of a degree, a minimum of 5 years of experience in the banking or financial services industry.
• Prior experience in Blackline reconciliation, manual journal entries, month end closing and reporting etc.
• Excellent analytical and problem-solving skills
• Software Skills (Excel, Word, PowerPoint, Power Query, Power BI)
• Excellent organization and follow up skills
• Excellent communication skills – both oral and written
• Ability to execute in a fluctuating environment

Desired Characteristics:

• Experience with banking system (Reval)
• Experience with cash in bank and cash in transit processes
• Experience with Python
• Experience with Oracle
• Prior Banking Experience

Eligibility Criteria:

Bachelor’s degree in Accounting or Finance and a minimum of 3 years of accounting experience in the banking or financial services industry; or in lieu of a degree, a minimum of 5 years of experience in the banking or financial services industry.

Work Timings: 4 PM - 1 AM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday.
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L04+ Employees can apply.

Grade/Level: 09

Job Family Group: