Manager Controllership - Cash Accounting (L09)

Role Title: Manager Controllership - Cash Accounting (L09)

Company Overview: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.

Organizational Overview:

Controllership organization within Finance COE responsible to monitor day-to-day accounting activities involved in Synchrony business. Controllership mostly covers Cash Accounting, general accounting, client accounting, reconciliations, closing & reporting, system maintenance, governance related sub-processes. Every process contributes to our quarterly & annual financial close process and ensure that we have accurate external reporting.

Role Summary/Purpose:

This role supports leadership of the Cash Accounting function, with a primary focus on Escheatment. Key responsibilities include handling Escheatment process for CAD and USD Properties across all portfolios & AUP Recovery process through vendors Ryan LLC & PwC respectively. It includes performing month-end close activities and related analysis, and completing month-end reconciliations. The role also supports special projects, ad hoc requests, and other assigned duties.

In addition, the manager establishes and tracks performance metrics to assess team capacity and process effectiveness, drives continuous process improvements, and ensures the team maintains strong process knowledge. The manager is accountable for overall team oversight and is expected to be hands-on—capable of performing all team responsibilities and assisting with tasks as needed.

Key Responsibilities: 

• Maintain a thorough understanding of end-to-end Escheatment Process, including transaction flow, key systems and data sources in order to provide expert guidance to support the proper recording of financial activity in accordance with GAAP and SYF accounting policies and dormancy matrices as per each state policy.
• Lead team of 1 member, ensuring daily, weekly, and monthly deliverables are met as assigned, providing guidance and training on core responsibilities and performance feedback.
• Wing to Wing knowledge of Escheatment processes by type and platform across all portfolios in both USD & CAD ensuring controls and issue resolution.
• Perform Escheatment activities, AUP recovery activities, Supplier manager activities, including resolution of variances, submission of Escheatment population to the Vendor, remitting funds to Vendor/State and preparation of daily and  month-end reconciliation support. 
• Research and resolve transaction variances for open items. 
• Work closely with various vendors, stakeholders and cross-functional teams on cash related tasks/deliverables.
• Monitoring of all aged items in accordance with assigned thresholds and assisting in query resolution for the team. 
• Expert knowledge of Blackline system, including daily balancing functionality and controls, payment report upload process and issue resolution, and Journal Entry process.
• Hold Open Items calls to review accounts ensuring proper follow ups for open balances, review Dashboard and close sheet files ensuring proper documentation.
• Research/follow up on all reconciling items for assigned accounts with strong root cause/action plans documented. 
• Suggest/implement/Take part in process improvement ideas by collaborating with our internal cash team/RPA & BOT team. 
• Manage month-end responsibilities including journal entry preparation and reconciliations in accordance with SYF standards.
• Support Disaster Recovery initiatives including testing of applications used by Cash Accounting (Escheatment) team.
• Support Governance initiatives such as job aid reviews, updates, and SOX controls testing.
• Support internal and external audits and internal control reviews.
• Support ad-hoc reporting requests.
• Other duties as assigned.

Required Skills/Knowledge:

• Bachelor’s degree in Accounting or Finance and a minimum of 3 years of accounting experience in the banking or financial services industry; or in lieu of a degree, a minimum of 5 years of experience in the banking or financial services industry.
• Prior experience in Blackline reconciliation, manual journal entries, month end closing and reporting etc.
• Excellent analytical and problem-solving skills
• Software Skills (Excel, Word, PowerPoint)
• Excellent organization and follow up skills
• Excellent communication skills – both oral and written
• Ability to execute in a fluctuating environment
• Demonstrated commitment to quality and customer service

Desired Skills/Knowledge: 

• Experience with reconciliation systems (Blackline) 
• Experience with DRS (Draft Reconciliation System)
• Experience with checks/drafts processes 
• Experience with Oracle 
• Prior Banking Experience is a plus 

Eligibility Criteria: Bachelor’s degree in accounting or finance and a minimum of 3 years of accounting experience in the banking or financial services industry; or in lieu of a degree, a minimum of 5 years of experience in the banking or financial services industry.

Work Timings: 4 PM - 1 AM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday.
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L04+ Employees can apply.

Grade/Level: 09

Job Family Group: