AVP, Account Management/Team Lead

Role Summary/Purpose:

We’re looking for an account management leader with internal or external creative agency experience to join our growing team. Goldmind Creative is Synchrony’s in-house full-service agency. The Account Management team at Goldmind Creative builds strong client relationships by understanding their needs and delivering solution-focused support throughout the creative process. We grasp clients’ business goals, industry landscape, and challenges, acting as the central connector to drive growth through strategic storytelling and creative insight. As translators, diplomats, and therapists, we navigate diverse perspectives and resolve challenges. With an entrepreneurial spirit and growth mindset, we serve as trusted partners who build genuine relationships, champion great work, and ensure all client deliverables exceed expectations.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. 

Core Responsibilities:

Relationship Manager:

Owns and manages the daily client relationship. Sets expectations and supports creative team, ensuring client ask and creative solutions align. Serves as an extension of client by providing creative guidance and feedback through the lens of the client’s needs.

Briefing & Collaboration: Writes creative briefs. Works with creative strategy, creative, project management and integrated production. Facilitates and translates feedback loops between client and agency

Problem Solver:

Expertly handles unexpected client concerns or internal challenges. Maintains calm and keeps things moving forward

Manager of People:

Can lead and coach a team, ensure accountability, troubleshoot when needed and drive a strategic-thinking and creative culture

Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree in marketing, Business, Journalism or Communications OR in lieu of degree a high school diploma and 10+ years of work experience as an account/project manager in a fast paced, creative agency environment
• 5+ years of account management experience in a fast-paced creative agency environment
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Consumer facing marketing experience.
• Digital Marketing Fluency: Strong understanding of core digital channels (CRM, paid social, email) to strategically challenge recommendations, audit agency performance, and ask the right questions
• Field of study in Marketing, Business or Communications preferred
• Clear and articulate verbal and written communication skills
• Critical thinking skills
• Ability to think strategically and creatively
• Extremely detailed oriented and organized
• Thrives in a fast-paced environment
• Exceptional work ethic
• Enthusiastic towards colleagues and clients
• Ability to inspire and motivate a diverse team toward a comment goal
• Must be highly articulate with excellent client-facing skills
• Demonstrated ability to use independent judgment in high-stakes situations
• Conflict resolution and problem-solving skills
• Thorough understanding of the creative process and detailed knowledge of level of effort required for various deliverables
• Proficient in Workfront, a project/workflow management software

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Our Way of Working:

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. 

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: