Production Coordinator Team Lead

Role Summary/Purpose:

The Production Coordinator Team Leadis a hybrid role that combines responsibilities of project management and quality assurance (QA) coordination. This role ensures that  creative deliverables are managed effectively and meet defined quality standards. In partnership with  creative team leads and the Production Lead will manage creative projects, coordinate team tasks, communicate project requirements, assign resources, monitor timelines and team workload, oversee QA processes, and facilitate collaboration among offshore and onshore teams.

Management responsibilities: None

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. 

Key responsibilities:

• Validate each  project request for completeness and ensure source files;  specifications and other project related items are in the request.
• Serve as the primary point of contact between offshore team members and stakeholders for project requirements, updates, and feedback to ensure deadlines and milestones are met.
• Develop, maintain, and monitor project schedules, ensuring deadlines and milestones are met.
• Coordinate assignments, track progress, and facilitate daily/weekly standups or check-ins.
• Work closely with team leads to allocate resources and manage project and task prioritization.
• Oversee the QA process by establishing test plans, reviewing test cases, and ensuring adherence to quality standards and best practices.
• Facilitate defect triaging, reporting, and resolution in collaboration with development and QA teams.
• Prepare and communicate regular project deliverables, QA, and team work performance status reports.
• Identify process improvements and recommend tools/practices to enhance team productivity and product quality.
• Ensure proper documentation of requirements, test results, and process updates.
• Support onboarding and training of new offshore team members on production processes and quality standards.
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• 5+ years of experience in project management, influential leadership of non-direct reports, QA coordination, or a related field  (agency, software or digital production preferred).
• Working knowledge of Project Management, CRM or Workflow platforms,  such as Adobe Workfront required
• Intermediate knowledge of Adobe Creative Cloud, FIGMA required
• Familiarity with Agile/Scrum methodologies and tools (e.g., JIRA, Trello, Asana). 
• Experience in implementing or managing QA practices and test case management.
• Strong organizational and time management skills, with the ability to coordinate multiple competing priorities.
• Excellent communication skills (written and verbal) in English.
• Ability to work effectively with distributed/remote teams across different time zones.
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Creative, assertive, and outgoing personality
• Clear and articulate verbal and written communication skills
• Ability to think strategically and creatively
• Extremely detailed oriented and organized
• Ability to manage multiple projects simultaneously
• Thrives in a fast-paced environment
• Self-motivated with ability to work with minimal supervision while maintaining focus and productivity to meet deadlines
• Exceptional work ethic
• Enthusiastic towards colleagues and clients
• Ability to inspire and motivate a diverse team toward a common goal
• Must be highly articulate with excellent client-facing skills
• Excellent relationship management skills
• Phenomenal organizational skills
• Outstanding presentation skills
• Must have the ability to manage projects from initiation through completion, working with a range of personalities and needs
• Demonstrated ability to use independent judgment in high stakes situations
• Critical thinking skills
• Conflict resolution and problem-solving skills
• Thorough understanding of the creative process and detailed knowledge of level of effort required for various deliverables

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: