VP, IT Supplier Management

Role Summary/Purpose:

Responsible for managing the complete lifecycle (onboarding-monitoring-offboarding) for Operations suppliers. Develops and implements comprehensive supplier monitoring plans which include process metrics, SLAs, risk & issue management, and quality requirements ensuring adherence to SYF Supplier management standards. Responsible for establishing and maintaining relationships with operations functional stakeholders/leadership and respective supplier aligned to Operations. Works collaboratively with Sourcing and TechOps business leaders to lead strategic discussions for the specific needs of each TechOps subfunction. Leads and partners with Operations functional leadership, Sourcing and Legal teams for contract management and to achieve the strategic goals set for the year. Identifies and implements continuous improvements for key supplier management processes.

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you the option to work from home near one of our Hubs or come into one of our offices. Occasionally, you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

Essential Responsibilities:

• Complies with all Synchrony Supplier Risk Management Program Requirements
• Accountable for the entire lifecycle of the suppliers inclusive of monitoring/evidencing requirements
• Benchmark and identify industry best practices to implement continuous process improvements for key supplier management processes & workflows.
• Builds & maintains strong relationships with suppliers & implement oversight & governance plans to effectively monitor metrics, SLAs and quality of service delivery.
• Ensures ongoing oversight and maintenance of program documentation as required.
• Lead onsite assessments for suppliers where necessary
• Leads a program to ensure review of all contractual monitoring documentation (FFIEC, SSAE16, and audit). Summarizes and communicates findings to the team.
• Performs supplier oversight & management activities, including regular follow-up/completing necessary documentation.
• Partner with Operations leadership and Sourcing to develop and implement strategic supplier roadmap
• Identifies and tests risks & controls with a goal of mitigating 3rd party risk exposure.
• Participates & Leads in Contract Negotiations and RFX events
• Acts a 1st line of defense ensuring that Supplier Management processes & controls are effective.
• Participate and/or Lead Tech&Ops initiatives 
• Coaches & Mentors other members of Supplier Management team
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor’s degree in any discipline with 7+ years of relevant work experience or in lieu of degree, minimum 10 years of Financial Industry experience
• Minimum of 5 years of People Management experience
• Experience with Operations function and/or supplier management processes
• Understand the criteria or mandatory skills required for the role, before applying.
• Experience with Operations function and/or supplier management processes
• For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP) 
• Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• Ability and flexibility to travel for business as required

Desired Characteristics:

• Experience building and managing large multi-million dollar vendor contracts
• Knowledge of Synchrony Financial Applications platforms, products, functions and current vendors.
• Experience working in a regulated industry.
• Experience working with auditors and regulators such as the Federal Reserve, OCC, and FDIC
• Additional auditing qualifications (such as CIA, CISA, or CFSA) and understanding of internal audit requirements, as set out by IIA and BIS
• Deep understanding of general IT controls, application controls, and change audit methodologies, as well as industry accepted standards (i.e. COBIT, ISO)
• Working knowledge of current financial services technologies
• Strong analytical and negotiation skills
• Strong eye for detail & ability to root cause
• Strong oral and written communication, presentation, interpersonal, and facilitation skills
• Strong team building skills and the ability to work effectively across teams.
• Strong Process orientation and ability to identify control gaps and test controls for effectiveness

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: