VP, Digital Release Train Engineer

Role Summary/Purpose: 

The VP, Digital Release Train Engineer will be responsible for leading and coaching the Alerts Agile Release Train, responsible for creating and delivering servicing notifications for our clients to our customers via email, sms messages, CloudEvents, and push notifications.  This includes different customer events such as purchases, payment due, statement preferences or customer account changes. The Alerts train has multiple teams focusing on ingestion, preferences, delivery, UI/UX, and data analytics.   

The release train engineer will work across multiple agile teams with the goal of leading innovative banking solutions to production. This role is responsible for collaborating with scrum masters, product owners, program manager and business leaders in setting the agile roadmap for this train, driving new innovations, and leading the agile teams to deliver technical capabilities in partnership with other teams within the company. 

The Alerts Agile Release Train is part of Synchrony’s Digital First initiative and this role will be responsible for cross-train collaboration in planning and managing dependencies across the various Digital First ARTs, and communication of risks, dependencies, and program status to key stakeholders. 

Our Way of Working

We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. Occasionally you will be required to commute or travel for in person engagement activities such as business or team meetings, training and culture events. 

*Field Sales and some Commercial team roles may have varied location requirements based upon partner obligations or preferences. 

You are the right candidate if you… 

• Have strong knowledge of The Scaled Agile Framework and have been on or led an Agile Release Train 
• Have a proven track record of leading and executing critical business initiatives 
• Are passionate about working with large cross functional teams to deliver cutting edge features to clients  
• Have creativity, enthusiasm, and energy with a strong "can do" attitude and are result-oriented 
• Have superior oral and written communication skills, as well as the ability to manage expectations of the business, clients, team members, management, and external groups  
• Are a hands on, self-motivated professional with the ability to effectively prioritize multiple initiatives 

Essential Responsibilities: 

• Lead large/enterprise agile initiative, utilizing Scaled Agile Methodology 
• Facilitate PI planning events 
• Directly manage team of scrum masters 
• Lead, manage and direct cross-functional resources (IT and Business) as required throughout agile lifecycle 
• Manage collaboration across agile team/s, ART, Large Solution, Dependency teams, 3rd Parties, waterfall teams and any other area that aligns with the team’s PI Commitments 
• Track execution of features and capabilities  
• Plan and communicate with business, Technology leadership, and other key stakeholders regarding agile program status, milestones, issue resolution and escalation. 
• Manage risks, dependencies and priority or scope changes that are introduced to the ART  
• Manage multi-million dollar budget 
• Coach leaders and teams in lean agile practices and mindset 
• Develop effective communication strategy across projects and constituencies 
• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree and 5 years of Technology experience or in lieu of degree High School Diploma/GED and 9 years of IT experience, experience in developing and implementing information systems and project management experience 
• Minimum of 5 years of experience in developing and implementing information systems 
• Minimum 5 years of experience in project management and/or scrum master with strong understanding of Agile 
• Ability and flexibility to travel for business as required

Desired Characteristics: 

• Certified Scaled Agile Framework (SAFe) enterprise leadership professional
• Experience in the consumer financial services including credit cards and installment loans
• Track record of creative problem solving and ability to thrive in a cross-functional and virtual environment
• High energy, self-motivated, with strong communication skills (verbal and written)

Grade/Level: 12

The salary range for this position is 110,000.00 - 185,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We’re proud to have an award-winning culture for all. 

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

Job Family Group: