AVP, Digital Scrum Master (L11)

Role Title : AVP, Digital Scrum Master

Company Overview :Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities for all to take up leadership roles.

Organizational Overview:

This role will be a part of the Technology and Operations organization in the Digital Servicing teams and will support the PayPal Credit Agile Release Train. This role will report to the VP, Technology Program Leader

Role Summary/Purpose:

Synchrony is looking for a talented Scrum Master to join our team, focused on building new capabilities as part of our digital landscape improving the customer experience.

You’re the one we’re looking for if you:

• Are comfortable tackling new challenges and ways of working
• Are passionate and experienced in the Agile framework
• Are comfortable challenging your peers and leadership team
• Can prove yourself quickly and decisively

As AVP, Digital Scrum Master, you’ll be responsible for leading two Agile scrum teams on the PayPal Credit Agile Release Train executing the roadmap for front-end and API development teams and facilitating strategic and tactical conversations among a wide range of business and technical stakeholders.

This role is responsible for collaborating with digital product owners, technical leads, clients and other stakeholders in delivering a seamless customer experience in the digital servicing space, building new features, and leading the Agile teams to deliver.

The ideal candidate will have a strong project management background with a focus on technology and Agile development, as well as high technical acumen and a proven track record of delivering critical initiatives.

Key Responsibilities:

• Passionate about leading development teams with a servant leadership mentality
• Work with client teams and business to shape client requirements and provide ongoing communication through project execution
• Generate process reports indicating velocity, burn-down, etc.
• Communicate and facilitate effectively across diverse audiences within and outside of the Agile Team (program peers, key stakeholders, executives and clients)
• Manage a diverse development team consisting of application architects, application engineers, quality engineers, and third-party contractors.
• Coach Agile behavior, leading by example
• Facilitate Agile Ceremonies: Daily Scrum, Backlog Refinement, Sprint Planning, Demos/Reviews, Retrospectives, and release planning.
• Manage Sprints - keeping order, process, delivery, priorities accurate and on time
• Keep scrum team focused on concrete priorities while keeping outside influences from disrupting the Scrum team and actively identify and remove waste and distractions
• Work with Product Owners and QA team to ensure that testing and feedback is completed in a timely manner and meeting the Sprint timelines
• Advocate for autonomous, self-organizing, empowered, and continuously improving teams
• Perform other duties and/or special projects as assigned

Required Skills/Knowledge:

• Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 6+ years of IT experience, experience in developing and implementing information systems and project management experience
• Experience working in SAFe / scaled Agile a plus
• Experience with JIRA, Confluence, Jira Align and other Atlassian products; fluency in MS Office

Desired Characteristics:

• Demonstrated ability to work with cross-functional teams, software developers in particular
• Passion for Agile and experience helping teams become more Agile
• Participated in management of projects and implementations with both large and small corporate organization
• Superior organization skills and adept at multi-tasking
• Excellent written and verbal interpersonal and communication skills
• An analytical approach to problem solving and trouble shooting
• A “can do” and flexible attitude with an ability to hit the ground running and learn on your feet
• High level of initiative and can work well in a team environment

 Eligibility Criteria:

Bachelor's Degree and 4+ years of IT experience or equivalent leadership program experience, or in lieu of degree High School Diploma/GED and 6+ years of IT experience, experience in developing and implementing information systems and project management experience

Work Timing : 4:00 PM to 1:00 AM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be on any corrective action plan (First Formal/Final Formal, LPP)
• L9+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• Level 9+ Employees can apply

Grade/Level: 11

Job Family Group: