AVP, Recovery Strategy Development (L10)

Role Title:AVP, Recovery Strategy Development (L10)

Company Overview:Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, for all to take up leadership roles.

Organizational Overview: Credit Team decisions credit actions across the lifecycle of a customer – from acquisition to account management to collections and recover – we work towards managing credit and fraud losses and elevating customer experience through powerful and proprietary insights on customer risk and credit behaviors. The actionable insights are driven by access to numerous alternative data sources, new age technologies, focused strategies, emerging algorithms, and predictive precision. Spread across 10 pillars the credit team in India caters to the entire gamut of decision sciences, from data management to model development to strategy design, and bringing it all to life through technology, and managing within the guardrails of our regulatory requirements. As part of the team, you will have access to some unique product propositions, functional and leadership training, interaction with executive leadership team and a myriad of diverse perspectives.

Role Summary/Purpose: AVP, Recovery Strategy Development will own strategy for Debt Settlement Company (DSC) accounts and drive settlement performance across all recovery channels. This role is responsible for end-to-end strategy ideation, analytical assessment of key strategy attributes, development and implementation, post-implementation validation, financial performance tracking, and control/reporting. The AVP will partner closely with Finance, Collections, Recovery Operations, Forecasting, and Debt Sales teams to ensure alignment, execution excellence, and measurable results. The role will leverage advanced analytics and predictive modeling, with a primary focus on post–charge-off settlements and DSC portfolios.

As a thought leader within the team, the AVP will proactively challenge assumptions, identify opportunities, and propose testable concepts to improve outcomes. The AVP will lead, co-lead, or support cross-functional initiatives from early discovery through execution and performance measurement, ensuring adherence to established governance and analytical rigor.

Key Responsibilities:

• Lead Debt settlement company strategy, including calculating enrollment rate, liquidation rate, performance metrics calculation, placement and exit trends. Maximize the overall recovery value and align the trade-offs between placement and sale recovery with corporate strategies.
• Analyze DSC performance metrics, including evaluation of NPVs between Agency placement, Sale, Attorney and DSC placement to decide whether to place the account with Agency / DSC / Attorney / sell.
• Partner with Recovery Operations to make sure DSC process meets or beats financial targets, including identifying and evaluating additional benefit or Opex saving opportunities.
• Co-lead or support cross functional project teams to address strategy and performance impacts.
• Document DSC process policies and strategies and obtain Compliance, Fair Lending and Legal approvals so documentation is audit ready
• Conduct research to identify DSC process best practices and drive implementation.
• Perform special projects as assigned.

Required Skills/Knowledge:

• Master’s degree in a quantitative discipline (e.g., science, engineering, mathematics, operations research, economics, or MBA), or a bachelor’s degree in a similar discipline with 4+ years of experience in strategy analytics utilizing data-driven analytical skills and advanced skills in SAS, SQL, and data mining, with the ability to work with large or complex datasets. In lieu of a degree, 6+ years of relevant experience is required.
• Demonstrated strong communication skills in presentations to leadership and effective cross-functional collaborations
• Strong PC proficiency (Microsoft Suite, including: Word, Excel and PowerPoint).

Desired Skills/Knowledge:

• Prior experience in Collections or Recovery Strategy development or Credit Risk Management.
• Strong intellectual curiosity and problem solving skills. Strong relationship building, communication and influencing skills.
• Demonstrated ability to drive initiatives from idea through implementation.
• Experience in developing end-to-end champion vs. challenger strategies and developing decision tree segmentations using CHAID, CART or similar tools.

Eligibility Criteria:Master’s degree in a quantitative discipline (e.g., science, engineering, mathematics, operations research, economics, or MBA), or a bachelor’s degree in a similar discipline with 4+ years of experience in strategy analytics utilizing data-driven analytical skills and advanced skills in SAS, SQL, and data mining, with the ability to work with large or complex datasets. In lieu of a degree, 6+ years of relevant experience is required.

Work Timings: 2 PM to 11 PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.  

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (Formal/Final Formal)
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible to apply for this opportunity

Grade/Level: 10

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