Manager, eGRC Quality Assurance (L09)

Role Title: Manager, eGRC Quality Assurance (L09)

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

• We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
• We provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
• We provide career advancement and upskilling opportunities, for all to take up leadership roles.

Organizational Overview: Synchrony's Risk Team provides independent oversight of Synchrony’s risk-taking activities to ensure safety and soundness, meet regulatory and legal requirements, and manage risks to the risk-appetite of the Board. Risk is responsible for independently assessing, quantifying, and overseeing risks & providing effective challenge. Risk serves as Synchrony’s Second Line of Defense.  

Overall, Risk Team oversees and manages the Risk Program to support the business in anticipating and addressing risks, issues and challenges. Results are consistent with the respective strategic uses and complying with related overall risk, risk testing policies, standards, procedures as well as regulations. Our Risk organization consists of 4 pillars: Compliance, Credit & Financial Risk, Enterprise Risk and Operational Risk. Each of the pillars play a vital role in managing Risk and supports the business in anticipating and addressing risks, issues, and challenges.

Enterprise Risk provides oversight on Synchrony-wide initiatives and projects and manages issues, risk assessment & reporting, risk monitoring activities, policy standards and procedure framework for governance documents.

Role Summary/Purpose:

We are seeking a highly skilled Senior eGRC Functional QA to join our Governance, Risk, and Compliance (GRC) team as individual contributor. In this role, you will play a critical part in ensuring the quality and reliability of our eGRC platform by leading functional testing efforts in complex GRC domains such as Risk Control Self-Assessment (RCSA), Issues Management, Risk Acceptance, and Compliance Assessments.

You will collaborate closely with business stakeholders, developers, and automation teams to craft detailed test strategies, execute comprehensive test plans, and drive defect resolution to ensure compliance, accuracy, and usability of workflows and systems.

Key Responsibilities:

• Lead and execute functional testing for eGRC modules (RCSA, Issues Management, Risk Acceptance, Compliance Assessments) ensuring comprehensive coverage.
• Develop and maintain detailed test artifacts (test plans, cases, scripts) aligned with business requirements and risk criteria.
• Collaborate with cross-functional teams to coordinate functional and automated testing efforts and ensure timely defect resolution.
• Perform regression, integration, and user acceptance testing to validate system enhancements and maintain integrity.

Required Skills/Knowledge:

• Bachelor's degree in any discipline with minimum 4 years of work experience; OR in lieu of a degree, 6 years of work experience.
• 4+ years of QA experience with Governance, Risk, and Compliance (GRC) systems, preferably on eGRC platforms like SAI360, RSA Archer, or MetricStream.
• Strong functional knowledge of core GRC processes (RCSA, Issues Management, Risk Acceptance, Compliance Assessment, Audit Management) and proven ability to write and execute detailed test cases.
• Experience working in Agile environments using sprint-based development, with proficiency in defect tracking and test management tools (e.g., JIRA, Octane).
• Excellent analytical, communication, and documentation skills, with the ability to work independently and collaboratively.

Desired Skills/Knowledge:

• Experience with test automation using Selenium, Java, and TestNG, collaborating effectively with automation teams.
• Knowledge of industry regulatory requirements such as SOX, GDPR, or CPA, with prior experience in regulated financial sectors.
• Relevant certifications in Quality Assurance and/or GRC domains (e.g., CISA, CRISC, ISTQB).

Eligibility Criteria:

• Bachelor's degree in any discipline with minimum 4 years of work experience; OR in lieu of a degree, 6 years of work experience.
• Minimum 4 years of experience in Functional QA role.

Work Timings: 2PM to 11PM IST

This role qualifies for Enhanced Flexibility offered in Synchrony India and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally). This window is for meetings with India and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs)
We are proud to offer flexibility at Synchrony. Our way of working allows you the option to work from home or workspaces in our Regional Engagement Hubs—Hyderabad, Bengaluru, Pune, Kolkata, or Delhi/NCR.
Occasionally you may be required to commute or travel to Hyderabad or one of the Regional Engagement Hubs for in person engagement activities such as business or team meetings, trainings, and culture events.

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday.
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, LPP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in their current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
• L04+ Employees can apply.

Grade/Level: 09

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