Manager, Accounts Payable

Organizational Overview:

This role sits within the Accounts Payable (AP) team in Synchrony’s Source-to-Pay (S2P) organization. AP enables accurate, compliant, and timely supplier payments while supporting supplier relationships and improving financial efficiency through standardization, automation, and scalable best practices across global operations.

Role Summary / Purpose:

The Lead, Accounts Payable (Level 8) is accountable for enterprise AP process governance across invoice-to-pay. The role independently leads complex initiatives to improve controls, compliance, supplier experience, and operational performance using Coupa/Oracle capabilities and automation (including AI-enabled tools). This role influences outcomes through cross-functional partnership and data-driven recommendations, without direct people management responsibility. The role also provides functional ownership of key India AP operational coordination activities (invoice intake/documentation, MSME tracking, TDS coordination, accruals, and audit support) in partnership with India Core Finance.

Key Responsibilities

• Maintain AP standard work for invoice-to-pay, including SOPs and key controls.
• Ensure AP teams in US, India, and Philippines follow standard workflows and meet agreed service levels.
• Handle Tier-3 escalations and drive closure of complex issues (PO/receipt mismatches, duplicates, supplier master issues, tax/withholding).
• Manage India invoice intake, including logging, compliant storage, and maintaining audit trail.
• Ensure physical invoices are shared/handed over to India Core Finance on time for processing and compliance.
• Own the MSME tracker: monitor aging, escalate delays, ensure on-time statutory payments, and provide projected payment updates.
• Act as AP SME for SOX/internal controls: ensure required documentation/evidence is available and audit-ready.
• Support internal/external audits by providing evidence, answering queries, and closing action items.
• Partner with Tax, Controllership, Procurement, and India Core Finance on tax validation, withholding, and India TDS coordination.
• Lead Coupa/Oracle UAT testing and release readiness, including test execution and sign-off.
• Build and maintain KPI dashboards, and drive automation/continuous improvements to increase touchless processing.
• Support month-end/year-end close by clearing backlogs, maintaining cutoff discipline, and reporting AP aging/risk.
• Prepare and submit India month-end accrual inputs and supporting schedules to India Core Finance.

Required Skills/Knowledge:

• Strong AP/S2P process expertise with ownership of invoice-to-pay execution, controls, and exception handling.
• Hands-on proficiency in Coupa AP and/or Oracle AP.
• Proven capability in issue resolution and root-cause analysis (trend analysis/KPIs) with clear documentation.
• Strong stakeholder management and communication across Procurement, Finance, Tax, Treasury, and suppliers.
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Desired Skills/Knowledge:

• End-to-end Procure-to-Pay knowledge (Req-to-PO, receiving, invoicing, supplier enablement)
• Experience leading automation/AI initiatives (OCR/IDP, RPA, workflow automation, intelligent routing). Working knowledge of India MSME requirements and India TDS coordination in an AP context.

Eligibility Criteria (as per HR guidelines):

• Education: Bachelor’s degree in finance, Accounting, Business, or related field (or equivalent relevant experience).
• Experience: 4+ years of Source-to-Pay / Accounts Payable experience.

Work Timings:

Work Timings: 6:00AM to 3:00PM EST

(WORK TIMINGS: This role qualifies for Enhanced Flexibility offered in Synchrony and will require the incumbent to be available between 06:00 AM Eastern Time – 11:30 AM Eastern Time (timings are anchored to US Eastern hours and will adjust twice a year locally. This window is for meetings with Philippines, India, and US teams. The remaining hours will be flexible for the employee to choose. Exceptions may apply periodically due to business needs). We are proud to offer flexibility at Synchrony where you will have the option to work from home. Each month, you will be required to participate in one (1) in-person Connection Day at the Hub for Team Connection. Occasionally, you will be required to attend Town Hall, Functional/Platform Meetings, Training, Team Building and Engagement activities, and for business continuity purposes. You will also be required to attend additional in person events when necessary. 

For Internal Applicants:

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be on any corrective action plan (First Formal/Final Formal, LPP)
• L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• L4 to L7 Level Employees can apply

Job Family Group: