WELCOME
Congratulations!
We’re thrilled you’ve received an offer of employment with us and excited to have you join our call center team. Before you start your new role with us, here’s some information you should know.
Completing our Hiring Process
Now that you’ve received your offer, there are a few things needed to finalize the hiring process.
YOUR OFFER LETTER
Background Check
Within two business days of receiving your offer, you’ll also receive an email from our background check vendor, Cisive, asking you to complete the following tasks:
- Complete Background Check Required Information Form
- Complete, review and e-sign Section 19 Questionnaire
- Complete, review and e-sign Criminal Conviction Questionnaire
Our team will be working diligently to conduct your background check. You may be asked by Cisive and our staffing team for various documentation, or requests for information (RFI), related to your employment history and education to ensure your background check is completed in a timely manner.
Once you’ve received that email with instructions, you can log in to Cisive using the username and password created when originally completing your application during the interview process. If you have forgotten your password, please proceed to the Reset Your Login on Cisive’s website.
Schedule Your Fingerprinting
As soon as you’ve accepted our offer, and as part of your background check, you also need to schedule your fingerprint appointment. When you've received the email notification from Cisive, our background check provider, you'll need to log in and complete the fingerprint scheduling task. you'll be able to schedule your appointment online at a location convenient to you. Please schedule as soon as possible to ensure your fingerprints are competed in a timely manner or your start date may be affected.
When arriving for your appointment, you will be required to show 2 valid and unexpired forms of ID's. At Least one ID must be from the primary list and match your current name and date of birth. At least on ID must contain your current valid US address. To view list of acceptable primary and secondary ID's, click here. please know appointment times are approximate. However, fingerprinting should be completed as soon as possible to help expedite the process.
How will you know when your background check is complete? You’ll receive an email from us indicating that we’ve received the results of your background check and you’re ready to start your new role with Synchrony.
Work From Home
We do require that you have a quiet, distraction free environment that has high-speed, password protected broadband internet connection that has download speeds of 30 Mbps and upload speeds of 5 Mbps. You can test your current internet speed at www.speedtest.net. We will ask you to run this test again when you begin training. To help with any additional costs you may incur for high-speed internet connection, we will provide you with a $40 per month stipend towards your internet service.
We'll rely on you to be able to troubleshoot any technical difficulties that may occur with your computer and software programs, with assistance from our technical help desk when needed.
Watch the video above for more information on what you can expect while working from home.
Technology & Training
EQUIPMENT
Once you’ve completed the remaining steps in our hiring process, our team will confirm the shipping address for the technology equipment when you receive your verbal offer. You can expect to receive the technology bundle within 3 days before you’re scheduled to start with us. Here’s what you’ll receive:
- Chromebook
- Google Chrome Hub
- Surge Protector
- Two Monitors
- A keyboard and mouse
- Network Cable
- 2 DP Cables
- Headset
Once you’ve received your equipment, there is no need to turn anything on until you are provided with instructions from the training team, who will be reaching out to you the week before you start. Be sure to keep the boxes your equipment came in if your equipment ever needs to be exchanged or returned.
If something is missing from your package, please contact us at callcenter.postings@syf.com and we’ll work with our technology team on your behalf.
Within the first two weeks of starting with us, you will receive a Workday notification that will allow you to order a desk and chair to complete your home office set up. This is at no cost to you—Synchrony will email you the link and instructions to order your desk and chair.
TRAINING
Because each role is unique, we customize training to ensure you’re prepared for your new role. A member of our training team will be reaching out to you via email the week before your start date to provide you with the times, log in instructions and any additional information needed. Please note, this could be as late as the Friday or Saturday before you start. We know you’re excited to start your new role, but please be patient as our training team will be in contact with all the information you’re looking for.
Before Your First Day
PRE-HIRE TASKS
We want to ensure you're off to a great start at your career at Synchrony. To help accelerate your start with us, we ask that you complete a few tasks in Workday before starting with us.
Within a week of receiving your offer letter, you'll receive three emails from HRNotifications@syf.com:
The first email will have your username and link to Workday. Your username is also your Employee ID.
- The second email will contain a temporary password
- The third email provides steps on how to login and complete your new hire tasks
Once you've entered the log in credentials emailed to you, you'll be requested to update your password and authenticate your log in. To complete this you can use a third party authentication app on your mobile device, such as Google Authenticator. Please download an authenticator app and scan the QR code that's shown on the screen when logged into Workday. Once the code is scanned, you'll be asked to enter the security code from the authenticator into Workday.
Please note: some of the tasks must be completed before others will populate for completion and this is best completed on a PC or laptop, not a mobile device.
Here's an overview of the tasks you're required to complete:
- Edit Government ID
- Review and Update Contact Information
- Review and Update Personal Information
- Review and Acknowledge Conditions of Employment
- Review and Acknowledge New Hire Benefits Document
- Complete State and Federal Tax Withholding
- Select Payment Elections
If you have questions or need assistance completing these tasks, please contact our HR Service Center at 844-793-4772.
Please ensure that you have your Employee ID (SSO) number that was provided via email. Our team is available Monday through Friday from 8 AM until 6 PM Central Standard Time.
Your Benefits
As an employee with Synchrony, we want to you to bring your whole self to work and know that your total well-being is what helps you be at your very best. That’s why we’ve designed a benefits package to help meet your ever-changing needs, as well as your family’s.
We know that choosing the right benefits for you can be a tough decision. Rest assured, we’ll provide you with more detailed information, during the pre-hire tasks described above, to help you review and select the right benefits and coverage options for you and your family when you enroll.
If you still have some additional questions regarding the benefits offered to you, a member of our Human Resources team will conduct a benefits overview and will be able to answer any outstanding questions you may have.
Please note: Eligibility for some of the benefits described below can vary based on your employment status, whether you’re part-time or full-time, and how many hours worked on a weekly basis.
If you have additional questions regarding our benefits, please call our HR Service Center 844-793-4772. Please ensure that you have your Employee ID (SSO) number that was provided via email. Our team is available Monday through Friday from 8 AM until 6 PM Central Standard Time.
Healthcare
Work/Life
Savings/Other Assistance
Insurance
Healthcare coverage starts Day 1 and includes:
- Medical Coverage – we offer three options for coverage to meet yours and your family's healthcare needs
- Dental Coverage
- Vision
- Prescription Drugs
- Domestic Partner Benefits
- Healthcare Flexible Spending Account – depending on the medical coverage option you choose, you can designate pre-tax dollars to a Healthcare Flexible Savings Account or a Healthcare Savings Account.
- Health Reimbursement Account – based on the medical coverage option you choose, you may be eligible for a company funded account to help cover the cost of healthcare expenses.
Medical and prescription drug plans are available on Day One of your employment, as well as wellness, dental and vision options.
We offer healthcare spending and savings accounts where available.
Please contact us at career_hyd@syf.com to inquire about healthcare benefits at this location.
Medical and prescription drug plans are available for employees and dependents, as well as wellness, dental and vision options.
We offer an annual medical assessment, wellness benefits, and PhiHealth Medical Benefit. Our facility has an on-site fitness center for use by all employees.
Medical and prescription drug plans are available.
Synchrony provides the following work/life benefits to assist you in managing your health, financial and work/life concerns:
- Advocacy Services
- Backup Care for children or elderly family members in your household.
- Dependent Care Flexible Spending Account to help you set aside pre-tax dollars to use for childcare costs.
- Employee Assistance Program dedicated to your total well-being, connecting you to various resources when you need it most.
- Family Planning Assistance to help you and your partner explore and consider all options available if you choose to grow your family.
- Financial Wellness through tools, resources, and education to help you manage your money
- Health and Wellness Programs
- Time Off and Leaves to help you relax, recharge or help manage your personal and family obligations.
- Tuition Reimbursement, up to $20,000 per year, to help further your education and career aspirations.
- Skill Certifications Reimbursement, up to $9,000 reimbursement to help you pursue skill based certifications.
We offer family care and education programs, financial and legal counseling, tuition reimbursement and more. Continued service at Synchrony means more vacation days.
Health 360 is a company initiative that supports your efforts to make the most of your life. It includes weight loss subsidy, off-site fitness subsidies, help with quitting smoking, tobacco-free sites and campuses, stress-management programs and more.
Added perks include reward and recognition, employee assistance program, concierge services, and company discounts.
We offer paid vacation and the option to work part-time.
We provide a Long Service award & Salary Advance.
Added perks include reward and recognition, employee assistance program, employee referral program, gym reimbursement, and company discounts.
We offer family care and education programs, financial and legal counseling, tuition reimbursement and more.
We offer vacation leave, employee assistance programs, educational assistance and lactation accommodations.
We support special leaves that include support for solo-parent, women protection leave, Magna Carta for Women, and Bereavement.
Health 360 is a company initiative that supports your efforts to make the most of your life.
Added perks include reward and recognition, service incentive pay, service recognition award, employee referral program, as well as monthly and quarterly incentives.
Paternity leave, maternity leave and sick leave is available to all employees.
We offer family care and education programs, financial and legal counseling, tuition reimbursement and more. Continued service at Synchrony means more vacation days.
Health 360 is a company initiative that supports your efforts to make the most of your life. It includes weight loss subsidy, off-site fitness subsidies, help with quitting smoking, tobacco-free sites and campuses, stress-management programs and more.
Added perks include reward and recognition, employee assistance program, concierge services, and company discounts.
We offer a 401(k) savings plan, that begins Day 1, with a 3% company contribution regardless if you add funds to it and up to a 4% match of what you choose to contribute.
We help our employees build savings, invest for long-term wealth and plan for retirement through our Group Registered Retirement Saving Plan (RRSP) and offer a generous 4% core company contribution.
We help our employees build savings, invest for long-term wealth and plan for retirement through our Provident Fund & National Pension Scheme.
We offer a gratuity retirement benefit for employees who stay with the organization for five years or more with Insurance coverage.
We offer Sodexo Meal Coupons that are exempt from Income Tax Insurance.
We provide a Rice Subsidy, Transportation Allowance and Sick Leave Conversions.
During inclement weather and natural calamities, we provide employee well-being assistance.
We help our employees build savings, invest for long-term wealth and plan for retirement through our Puerto Rico Saving plan with a generous company match.
Life can be unpredictable. We're here to help you prepare with voluntary insurance benefits:
- Life Insurance
- Accidental Death and Dismemberment
- Short-Term Disability
- Long-Term Disability
- Accident Insurance
- Hospital Insurance
We help our employees choose the plans that work for them—life insurance, short and long-term disability insurance are among the options available.
We help our employees choose the plans that work for them—including Hospitalization and Life Insurance coverage that begins Day One, Employee Deposit Linked Insurance (EDLI) for Life Coverage, and Personal Accident Coverage that covers permanent, partial and temporary total disablement.
We help our employees choose the plans that work for them—life insurance, accidental death and dismemberment are among the options available. We offer a retirement plan and Provident Fund with HDMF.
We help our employees build savings, invest for long-term wealth and plan for retirement through our Puerto Rico Saving plan with a generous company match.